Ava Lees

• Overseeing the running of all Front of House areas for Festival events taking place in The Hub at St Mary’s, including greeting audience members, checking tickets, ensuring audience safety, and coordinating volunteers to assist in this.
• Working with venue and technical staff to ensure that all events take place in a safe and efficient manner, keeping to set schedules.
• Liaising with artists to accommodate any performance requirements during rehearsals and get-in/out.
• Assisting with technical setup and get-in/out where requested, under direction of technical team and/or visiting company/artist (where scheduled working hours include get-in/out times).
• Ensuring access requirements are able to be facilitated for all audiences and performers at events, in collaboration with venue and Festival staff.
• Undertaking the above tasks, and other related duties within the scope of practice at this or other Festival venues, as deemed necessary by the Festival team.
• Promoting and upholding the values and reputation of Lichfield Festival, understanding and acting in compliance with the Festival’s Safeguarding and Equality, Diversity, and Inclusion Policies.

• Deliver friendly, efficient and helpful service to every guest
• Proactively engage with visitors, building excitement and recommending products
• Actively maximise sales through product knowledge and confident upselling
• Ensure stock levels are maintained, and retail areas are presented to the highest standard
• Keep all public areas clean, tidy and safe throughout the day
• Support colleagues and take initiative to solve challenges quickly

Lichfield Festival is an 11 day multi-arts festival, with an attendance of 80,000 over the 60 events. My role included;

• Running events alongside Festival Concert Manager
• Breifing and leading festival volunteers
• Ensuring that all venue, audience, and performer requirements are met
  by effective liaison with staff, volunteers, artists and companies.
• Managing Lichfield Cathedral during the festival; a venue with a capacity of 750,

• Serving customers at the till, answering customer queries.
• Pricing goods. Receiving and unpacking deliveries.
• Completing refunds and exchanges for customers.