Summary
Work history
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
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Ava Harfield

Ava Harfield

Southampton,Hampshire

Summary

Dynamic and adaptable professional with extensive expertise in telecommunication systems and customer service. Demonstrates proficiency in call routing, billing explanation, and data management, ensuring quality assurance compliance and efficient problem-solving. Skilled in sales techniques, including upselling and payment processing, while maintaining a service-oriented mindset. Adept at handling both inbound and outbound calls with tactful persuasion and clear communication. Committed to building strong customer relationships through active listening and empathy, aiming to enhance customer engagement and satisfaction.

Dedicated professional with natural ability to communicate clearly and build rapport, showcasing strengths in active listening and problem-solving. Proven skills in customer service and conflict resolution, ensuring positive experience for every caller. Ready to contribute to success of customer service role.

Work history

Call centre operator

West Quay Ltd
Southampton, Hampshire
2025.06 - 2025.07
  • Assisted customers in navigating products and services to enhance satisfaction.
  • Responded to inquiries and provided solutions to ensure effective communication.
  • Processed orders and managed customer accounts efficiently throughout interactions.
  • Utilised call centre software to document customer interactions and maintain records.
  • Participated in training sessions to develop skills and stay updated on company policies.
  • Implemented feedback from supervisors to refine communication techniques and service quality.
  • Kept updated knowledge of company policies for accurate information relay.
  • Communicated clear information to customers for improved understanding.

Education

GCSEs -

Woodlands Community College
Southampton
2021.09 -

Skills

  • Knowledge of telecommunication systems
  • GDPR trained and certified
  • Customer empathy
  • Basic it troubleshooting
  • Service-Oriented mindset
  • Adapting to different personalities
  • Quality assurance compliance
  • Call routing proficiency
  • Microsoft office suite proficiency
  • Data entry speed
  • Office equipment operation
  • Billing explanation
  • Call handling etiquette
  • Live chat application use
  • Tactful persuasion
  • Follow-Up procedures
  • Customer database navigation
  • Flexible
  • Customer Service
  • Payment Processing
  • Sales expertise
  • Order processing
  • Customer relationship building
  • Efficient problem-solving
  • Target-based performance
  • Telephone etiquette
  • Sales and upselling techniques
  • Data protection laws (GDPR)
  • Customer engagement
  • Active listening
  • Clear communication
  • Data protection compliance
  • Interpersonal skills
  • Customer billing queries
  • Customer communications
  • Data management
  • Patience and empathy
  • Patience and calmness
  • Fast typing speed
  • Call logging
  • Solid verbal communication
  • Outbound call handling
  • Knowledge of company policies
  • Timescale management
  • Data input
  • Inbound call handling

Affiliations

  • Enjoy going out with family
  • Seeing friends
  • Car enthusiast

Accomplishments

    GDPR trained

    Customer service trained

    Predicted all passes for my GCSE's

Languages

Spanish
Beginner

Timeline

Call centre operator

West Quay Ltd
2025.06 - 2025.07

GCSEs -

Woodlands Community College
2021.09 -

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Ava Harfield