Autumn Leigh Johnson

Strong sales and customer service skills. Confident working independently and in team scenarios. Excellent listening and communication skills with the ability to respond with empathy. I am enthusiastic with a positive attitude and desire to help others. Target and goal motivated—excellent telephone manner and computer savvy .

Driven individual with excellent communication and problem-solving skills, combined with natural ability to build strong relationships and manage customer needs. Adept in conflict resolution and customer satisfaction strategies, ensuring high levels of client engagement and retention. Ready to leverage these strengths to make significant impact in any role I put my mind to.

• Cold dipping
• Walking

Driving License since 2016 - No driving convictions.

I had to implement training within the customer relations team on my investigative methods for complaints, as their clarity made it easy for them to understand my decision-making process when addressing complaints.

While at Bupa, I was adaptable, initially starting in the customer service department but recognising the need for customer relations advisors, I embraced the opportunity for specialised training and excelled in this role. This was also during my training to assist with crisis calls, which enabled me to support members in crisis situations, alleviating the pressure on multiple teams within the company I was part of.