Autumn Thomas
St Mary Cray,Orpington
Summary
Hospitality professional with a track record of elevating guest relations and orchestrating seamless event coordination across high-volume venues. Demonstrated strength in recruitment and hiring, building service-focused teams that uphold brand standards. Adept at hospitality management, aligning operational efficiency with memorable client experiences while targeting leadership roles that expand strategic oversight.
Overview
7
7
years of professional experience
Work history
Mixologist
Cocktail Akademia
, London
2025.03 - 2026.03
- Worked under pressure during peak times, providing quick service while maintaining quality.
- Collaborated closely with other staff members for smooth operation of the bar area.
- Trained new employees in Mixology techniques, increasing overall team productivity.
Manager
042 lounge
, London
2023.04 - 2025.01
- Cultivated strong relationships with clients to secure repeat business.
- Trained new staff on customer service protocols to enhance guest experience.
- Built loyal customer base by creating welcoming environment with top quality service.
Events assistant
Made Events
, London
2021.04 - 2023.02
- Liaised with speakers, providing necessary support and information.
- Collaborated with cross-functional teams for cohesive event execution.
- Assisted in venue selection, resulting in favourable feedback from attendees.
- Developed creative concepts for engaging event themes.
Reservations agent
Bedruthan Hotel
, Cornwall
2019.01 - 2021.01
- Implemented new strategies for better organisation of reservation data.
- Demonstrated strong communication skills when liaising between guests and hotel management.
- Coordinated effectively with team members, resulting in improved performance.
- Dealt diligently with overbookings for reduced customer inconvenience.
Education
A-Levels - Media
St.Austell College
CornwallCertificate of Higher Education - English Literature
The Open University
GCSEs - English
Wadebridge School
CornwallGCSEs - Maths
Wadebridge School
CornwallSkills
- Guest relations
- Event coordination
- Recruitment and hiring
- Hospitality management
References
References available upon request.
Timeline
Mixologist
Cocktail Akademia
2025.03 - 2026.03
Manager
042 lounge
2023.04 - 2025.01
Events assistant
Made Events
2021.04 - 2023.02
Reservations agent
Bedruthan Hotel
2019.01 - 2021.01
A-Levels - Media
St.Austell College
Certificate of Higher Education - English Literature
The Open University
GCSEs - English
Wadebridge School
GCSEs - Maths
Wadebridge School