Autumn Mayers
Waitress
Reading
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Sales Executive
Stunning Saunas
Wokingham, Berkshire
04.2020 - 09.2022
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analysed past sales data and team performance to develop realistic sales goals.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
Restaurant Waitress
Puttshack White City
London, London
01.2019 - 03.2020
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Bartender
Level Nightclub
Liverpool, Merseyside
01.2018 - 02.2019
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organised bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights and weekends.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sales Assistant
Debenhams
Manchester, MAN
06.2017 - 03.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Referred customers to various services by evaluating needs and providing recommendations.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Bachelor of Arts - History and Politica
University of Liverpool
Liverpool 09.2018 - 05.2021
Skills
Guest relations management
Timeline
Sales Executive
Stunning Saunas
04.2020 - 09.2022
Restaurant Waitress
Puttshack White City
01.2019 - 03.2020
Bachelor of Arts - History and Politica
University of Liverpool
09.2018 - 05.2021
Bartender
Level Nightclub
01.2018 - 02.2019
Sales Assistant
Debenhams
06.2017 - 03.2018
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