Author Zehnam Awan
Canary Wharf,Tower Hamlets
Summary
PERSONAL PROFILE A committed, hardworking, reliable individual, who has the ability to function in a highly pressured and intense working environment, A Strong team player with the willingness to learn and adapt to challenging tasks as well as apply already acquired experiences of job requirements. Objective is to make the best use of skills and further progress in a suitable vacancy for an organisation that rewards loyalty and hard work, also more than willing to undertake additional training to enhance personal and professional development.
Overview
14
14
years of professional experience
Work history
author and motivational coach
self employed
united kingdom , london city
02.2019 - 12.2023
- created online classes
- scheduled online pda workouts and transformational content
- helped private clients ask well as groups of clients take control of their lives and create income in their lives.
- created digital marketing content and self promoted
- hired a team of experienced indervidules to promote and create content
Content creator and Freelancer
self employed
london, canary whalf
07.2022 - 06.2023
- Increased website and social media traffic by 90% by creating dynamic graphics and pieces.
- Develop original content through social listening and independent sources.
- Posted daily on 3 social media sites.
- Wrote content and uploaded it to various content management system.
- created hypnosis scripts, visuals and audio using divinci resolve studios
- posted daily on Substacks and published my own content
Diary/ recruitment consultant
02.2014 - 08.2014
- Customer service
- Complaint handling
- Dairy booking, scheduling training calls
- Follow up calls
- Achieving 150% of my targets in the first quarter
- Promoting and selling different training services to candidates
- Using word/excel to book and store candidates information
- Filing and organising consent forms
- Using online platforms to search for candidates
- Sending confirmations
- Recruitment consultant duties:
- Conducting telephone training interviews
- Tailoring and amending candidates CV'S
- Sending confirmations and scheduling face to face training programs
- Head hunting
- Handling complaints
- Checking all consent forms
- Sending all candidates feedback forms
- Assessing areas of potential
- Tailoring training programs for specific candidates
- Issuing psychometric tests and grading
- Conducting shadowing programs
- Interviewing potential candidates for office
- Overseeing diary entries
- Follow up calls in admin time
- Using Icomplete software and creating candidate profiles
- Report building and chasing non responding candidates
Telephonist/Customer Service Advisor
Sky Ex cars
06.2011 - 01.2014
- Answering all incoming calls
- Ensuring and implementing customer service
- Dealing with enquires in relation to car bookings
- Handling calls up to 300 a day in call centre
- Dealing with important customer enquiries
- Handling some admin duties
- Dealing and liaising with drivers
- Coordinating drivers
- Liaising with account reps and various other companies
- Booking account bookings
- Screening calls for controllers
- Dealing with complaints
- Ensuring day to day duties are done effectively
- Dealing with ad hoc duties
- Entering Data on house computer system.
Customer & Sales Adviser
Slick Rides/ Trade
07.2009 - 01.2011
- Meeting and greeting clients
- Helping customers with enquires
- Advertising and marketing company on internet
- Overseeing deliveries
- Using word excel and outlook
- Checking invoices against orders
- Liaising with insurance companies
- Checking and filing sales orders and correspondence
- Handling sale calls
- Dealing with large amounts of cash and banking
- Dealing with payments via cash or credit/debit card
- Ensuring customer service standard is always upheld
Education
Business & finance
Cranford College
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Hammersmith West Thames College
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Isleworth College
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Hammersmith West Thames College
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Dormers wells High School
Skills
- A patient manner and responsible attitude
- Excellent communication and time management skills
- Can follow instructions and directions quickly
- Ability to work carefully and pay attention to detail
- Good at working in a team to meet required targets
- The ability to multitask and prioritise important tasks at hand
- Excellent decision making and quick problem solving
- Creative thinking and can take own initiative
- Able to work at a fast paste with fast typing skills
- Computer literate:
- Microsoft Office: Word (Advanced), Excel (Advanced), PowerPoint (Advanced) Outlook (Advanced), Lotus Smart Suite, Divinci Resolve studios, graphic and Audio sites, creating websites, substacks, promoting using Facebook, instagram ticktock and YouTube, video and audio creation
- Self-publishing experience
- Book publishing
- Speech Writing
- Public speaking
Timeline
Content creator and Freelancer
self employed
07.2022 - 06.2023
author and motivational coach
self employed
02.2019 - 12.2023
Diary/ recruitment consultant
02.2014 - 08.2014
Telephonist/Customer Service Advisor
Sky Ex cars
06.2011 - 01.2014
Customer & Sales Adviser
Slick Rides/ Trade
07.2009 - 01.2011
Business & finance
Cranford College
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Hammersmith West Thames College
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Isleworth College
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Hammersmith West Thames College
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Dormers wells High School
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