Austine Onyekwelu
Basildon
Summary
Proven security professional with extensive experience at CIS Securityrecognised for exceptional communication and conflict resolution skills. Skilled in managing emergencies, enforcing policies, and delivering outstanding customer service, contributing to enhanced safety and operational efficiency. Adept at making sound decisions under pressure and collaborating effectively with law enforcement, staff, and management to maintain a secure and welcoming environment.
Overview
13
13
years of professional experience
Work History
Security Officer
CIS Security
02.2012 - Current
Key Responsibilities
- Patrolling & Monitoring: Conduct patrols and monitor surveillance to prevent theft, vandalism, and suspicious behaviour.
- Access Control: Verify identities and manage access points to ensure proper authorisation.
- Emergency Response: Respond swiftly to emergencies, assist with evacuations, and provide first aid.
- Customer Service: Greet visitors, provide directions, and address inquiries while maintaining security.
- Incident Documentation: Accurately record security incidents, accidents, and suspicious activities.
- Policy Enforcement: Enforce safety and behavioural policies, addressing violations appropriately.
- Team Collaboration: Coordinate with security staff, management, and law enforcement during incidents.
- Customer Engagement: Build positive relationships while balancing service and security.
Education
Bachelor of Science - Business Management And Leadership
Coventry University
London09-2021
Skills
- Communication Skills: Clearly explain fare rules and penalties; conduct interviews and prepare reports
Active listening to address passenger inquiries effectively - Conflict Resolution: Diffuse tense situations with professionalism and patience
Apply conflict management techniques - Customer Service: Assist passengers with schedules and inquiries with a friendly, empathetic approach
Balance enforcement with maintaining positive experiences - Attention to Detail: Verify ticket validity, issue penalties accurately, and document incidents properly
- Teamwork and Collaboration: Work efficiently with partners, police, and agencies during joint operations
Adapt to different work environments, such as trains or stations - Physical and Mental Resilience: Maintain stamina for inspections and manage stress in dynamic situations
- Time Management and Organization: Plan and prioritise tasks effectively for smooth operations
- Decision-Making: Make quick, informed decisions in compliance with policies and legal standards
Hobbies
- Fitness and Outdoor Activities
- Reading or Writing
- Travel and Exploration
- Mindfulness or Meditation
- Learning New Skills
Timeline
Security Officer
CIS Security
02.2012 - Current
Bachelor of Science - Business Management And Leadership
Coventry University
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