Austin William
Coventry,United Kingdom
Summary
Analytical and high-achieving Master’s graduate from Warwick Business School with a strong foundation in financial statement analysis, strategic evaluation, and corporate decision-making. Demonstrates a proven track record of handling complex case management, assessing financial risk profiles , and maintaining meticulous data accuracy within regulated frameworks at Octopus Energy. Possesses the exceptional work ethic, numerical competence, and structured problem-solving skills required to excel in the ACA qualification and deliver high-quality audit and assurance services for EY’s UK&I portfolio.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Credit Specialist
Octopus Energy
Coventry, United Kingdom
03.2025 - 06.2026
- Case & Portfolio Management: Owned an active portfolio of complex accounts, proactively identifying potential repayment risks and engineering customized, sustainable financial recovery plans.
- Evaluated financial health through end-to-end assessments using PayLink, analysing client affordability to mitigate credit risk and default exposure.
- Collaborated with credit bureaus to analyse payment behaviours and assess credit data, determining impacts on risk profiles.
- Managed cross-channel communications (calls, emails, SMS) under high-pressure targets, employing problem-solving skills to protect cash flow and maintain customer trust.
Shift Manager
Plan Burrito
Leamington Spa, United Kingdom
10.2023 - 02.2025
- Coordinated inventory control and supplier stock orders to mitigate operational risks from supply chain disruptions.
- Supervised and delegated tasks to team members during peak operational hours, ensuring compliance with service standards and efficiency benchmarks.
Education
Master's - Management
Warwick Business School
Coventry, United Kingdom 09.2022 - 09.2023
Bachelor's - English Literature
Loyola College of Arts and Sciences
Chennai, India 06.2018 - 05.2021
Management - Circular Economy and Sustainable Development
Nova Business School
Lisbon, Portugal 06.2023 - 07.2023
Skills
- Risk & Financial Analysis: Credit Risk Assessment, Financial Statement Analysis, Data Interpretation, Affordability Modeling
- Methodologies & Frameworks: Strategic Analysis, Business Decision Making, Project Management
- Dispute handling capability
- Risk assessment and mitigation
- Regulatory Compliance
- Software & Tools: PayLink (Credit/Affordability assessment), Microsoft Excel/Office, CRM tools
- Soft Skills: Critical Thinking, High-Stakes Negotiation, Cross-cultural Collaboration, Problem Solving
REFERENCES
Above and Beyond, Octopus Energy, Credit specialist, Recognised by the company for outstanding teamwork.
INTERESTS
Financial Statement Analysis, Strategic Analysis, Business Decision Making, Critical Thinking, Project Management, Microsoft Office
Accomplishments
"Above and Beyond" Award (Octopus Energy): Formally recognized by executive leadership for outstanding teamwork, operational support, and cross-functional problem-solving in credit management.
Certification
- Microsoft Power BI Certificate
- Agile Scrum Certificate from Skillup.
Timeline
Credit Specialist
Octopus Energy
03.2025 - 06.2026
Shift Manager
Plan Burrito
10.2023 - 02.2025
Management - Circular Economy and Sustainable Development
Nova Business School
06.2023 - 07.2023
Master's - Management
Warwick Business School
09.2022 - 09.2023
Bachelor's - English Literature
Loyola College of Arts and Sciences
06.2018 - 05.2021