Austin Passey

• Developed timely cleaning methods to create spotless results within working timeframes, increasing job efficiency.
• Maintained clean, secure working environments, following health and safety guidelines to properly dispose of waste and toxic materials.
• Maintained cleaning equipment to optimal standards, effectively reducing errors and inefficiencies.
• Kept cleaning supply areas tidy and well organised for optimal safety and ease in locating necessary products.

• Provided an outstanding in-store experience through positive and attentive customer service.
• Worked closely with management to train new team members, supporting optimal sales productivity.
• Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.
• Fostered positive relationships with customers, expanding customer bases and enhancing loyalty and retention.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Accurately and efficiently accepted and processed cash, card and mobile payments using POS systems.
• Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
• Received and processed stock deliveries, accurately completing relevant paperwork and recording in in-store systems.

Working onsite for ADP in Chertsey, I was a member of a 4-man team supporting all hardware and software for the 400 users located onsite. Desktop OS’s ranged from Windows 7 to working on and implementing a Windows 10 upgrade, providing support for Microsoft Office suites 2010 and 2016.

Responsibilities:

• Taking in 2nd line support issues and escalations that get sent to the helpdesk via remote support, or the 1st Line support telephone;
• Support internal staff with IT issues;
• Develop and maintain excellent relationships with customers and offer tailored professional advice and support to all members of staff, being it junior or Senior Leadership
• Highlight improvement areas to the IT management
• Escalation if required for more complex issues to the relevant teams;
• Undertaking extensive training as and when required;
• Using the ticketing system to log, work and resolve requests;
• Support users with computer equipment and peripherals including telephone and mobile devices;
• Deal with all queries, incidents coming through and provide solutions where possible, owning the resolution of each customer query;
• Prioritise effectively within tight SLAs and a fast paced user environment;
• Log all calls and resolutions on the ServiceNow ticketing system;

Project contributions

· Installing new hardware into racks including servers, switches and UPS’s, cabling for power and networks

· Moving departmental pcs to new areas, creating a user asset sheet and diagram of how it looked and replicated at new location

• Sorted 350+ mail items nightly, including parcels and envelopes.
• Loaded and unloaded 3-5 vans nightly, working efficiently to ensure no re-runs are present; thus improving workflow overall.
• Carried out night shift operations, working 8+ hour shifts, 5 days weekly.
• Lifted over 75+ kgs, including mailbags and heavy parcels regularly, keeping me physically fit.
• Maintained and processed bulk orders up to 756 boxes.
• Due to my high levels of efficiency and work ethic, I would often be called upon to cover various other areas within the warehouse, this includes: covering vans of those absent, sometimes increasing my van count to 6 and as such, doubled at minimum the quantity of parcels I had to sort and load.
• Sorting packages that were required to be at another Distribution Center and reverse loading them onto trailers.
• Working the split: sorting parcels at the top end of the belt before they reach the vans, in order to filter those which were to be directed elsewhere in the warehouse.
• Trained new members of staff, teaching them the intricacies of the job.