Austin Ogah

⦁ Develop key operational initiatives to drive and maintain substantial business growth.
⦁ Cultivate forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
⦁ Identify new revenue generation opportunities to maximize bottom-line profitability.
⦁ Negotiate terms of business acquisitions to increase business base and solidify market presence.
⦁ Formulate and execute strategic initiatives to improve product offerings.

⦁ Led Business Growth in 5 key strategic sectors of Health, Education, Agriculture, Renewal Energy & Transport in North central States of Nigeria
⦁ Built relationships with customers and sundry business communities to establish long-term business growth.
⦁ Collaborated with other management teams to implement continuous improvements and exceed team goals.
⦁ Applied the use of analytics to determine approaches to improve sales and performance.
⦁ Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships, etc.

⦁ Achieved superior sales objectives by coordinating sales team and developing successful strategies.
⦁ Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
⦁ Analyzed applicants' financial status for credit evaluations and loan feasibility.
⦁ Devised effective recovery strategies to resolve customer issues on delinquent loans.
⦁ Maximized performance by monitoring daily/weekly/monthly activities and mentoring team members.
⦁ Controlled costs to keep business operating within profits budget.

• Led daily operations to ensure efficient branch performance and customer satisfaction.
• Developed and implemented strategic plans to enhance service delivery and operational effectiveness.
• Mentored and trained staff to improve skills and promote a culture of excellence within the team.
• Oversaw compliance with banking regulations and internal policies to mitigate risks and ensure integrity.

• Led cross-functional teams to develop and implement strategic initiatives across multiple regions.
• Oversaw performance management processes to enhance employee engagement and productivity.
• Coordinated market analysis and competitive research to inform business development strategies.
• Facilitated training sessions to upskill staff and promote a culture of continuous learning.

⦁ Maintained friendly and professional customer interactions.
⦁ Assessed employee performance and developed improvement plans.
⦁ Met deadlines by proactively managing individual and team tasks and streamlining processes.
⦁ Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
⦁ Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

⦁ Sales Presentation
⦁ Effective prospecting & business growth
⦁ Extraversion & Team Playing
⦁ Retail & SME Loans processing & monitoring
⦁ Personalized Customer Service

⦁ Attended training/courses to build understanding of processes, techniques and industry knowledge
⦁ Shadowed senior team members to learn all related jobs and tasks
⦁ Established lasting relationships with peers, leadership and customers, using strong communication and interpersonal skills