AUSRA KASILIAUSKAITE
Moreton-in-Marsh
Summary
Highly organised and detail-oriented professional with extensive experience in customer service, team leadership, administration and client-facing environments. Skilled in managing multiple priorities, maintaining accurate records, coordinating schedules and delivering exceptional customer service in fast-paced settings. Recognised for strong communication skills, a proactive approach and the ability to build positive relationships with clients and colleagues.
Overview
5
5
years of professional experience
Work history
Barista
New England Coffee House
Moreton-in-Marsh
05.2026 - Current
- Train new staff members on café operations, fostering teamwork and consistency
- Address any customer complaints or issues promptly, ensuring customer satisfaction
- Monitor stock levels and make key decisions about stock control
- Process customer payments and reconcile sales receipts
Cafe assistant
The Calcott Hall Farm
Brentwood, Essex
02.2025 - 05.2026
- Handled incoming queries to enhance customer service satisfaction
- Took accurate food orders, preventing misunderstandings and errors in service delivery
- Communicated with team members to ensure seamless café operations
- Assisted in inventory management tasks for efficient stock control in the Café
- Collaborated with management to forecast future sales, optimising inventory management
- Collaborated with staff to maintain supportive work environment
Waitress
Golden Fleece – Harvester
Brentwood
01.2025 - 05.2026
- Provide friendly and professional service to customers, ensuring a positive experience.
- Manage multiple priorities during busy shifts while remaining organised and efficient.
- Handle payments accurately using POS systems.
- Deal with customer enquiries and requests in a professional manner.
- Support the wider team to ensure smooth day-to-day operations.
Front of House Team Leader
Malina Patisserie
Brentwood
11.2023 - 08.2024
- Led front-of-house team to create welcoming environment, enhancing customer experience
- Handled customer enquiries and resolved issues, supporting team in delivering excellent service
- Managed multiple tasks effectively to ensure efficient business operations.
- Assisted with stock management. ordering supplies and maintaining accurate records
Retail Assistant/ PA
Thomas Joseph Butchery
Brentwood
09.2021 - 04.2023
- Supported administrative duties, maintained accurate records, databases and business information to ensure efficient day-to-day operations
- Coordinated multiple priorities, managed email and calendar diaries
- Managed customers' inquiries customer care and follow-up, building positive relationships and providing a professional service
- Maintained and updated databases, customers' records and operational information with a high level of accuracy and attention to detail
- Processed invoices and payment accurately
- Maintained an outstanding in-store experience, positively impacting customer loyalty and repeat business
Education
Bachelor's Degree - Business and Marketing
Vilnius University of Applied Sciences
LithuaniaSkills
- Customer Service & Client Care
- Organisation and Time Management
- Schedule management
- Email & Diary Management
- Microsoft Office (Word, Excel & Outlook)
- Administration and Record Keeping
- Problem Solving
- Attention to Detail
- Communication Skills
Timeline
Barista
New England Coffee House
05.2026 - Current
Cafe assistant
The Calcott Hall Farm
02.2025 - 05.2026
Waitress
Golden Fleece – Harvester
01.2025 - 05.2026
Front of House Team Leader
Malina Patisserie
11.2023 - 08.2024
Retail Assistant/ PA
Thomas Joseph Butchery
09.2021 - 04.2023
Bachelor's Degree - Business and Marketing
Vilnius University of Applied Sciences