Aurore Bardin
London,Greenwich
Summary
A highly skilled and cheerful individual always trying to see the bright side of every situation. I have been working in Hospitality for fifteen years and strongly believe it is a passion and calling more than anything else.
I love to be challenged and to learn new things on a daily basis and thrive in social interactions. Busy environments are my normal habitats and high standards of service the rules I live by.
Hard working and reliable, my priority is always guest experience. Finding ways to make someone's day and exceed their expectations is for me the definition of true hospitality and leading others by example my mantra.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Restaurant floor manager
Maison Estelle (private members club)
London Mayfair, london
09.2023 - Current
- Supervised daily operations to ensure smooth service and guest satisfaction with high profile guests/members
- Trained and mentored new staff on customer service protocols and restaurant standards.
- Coordinated with kitchen and front-of-house teams to optimise workflow and efficiency.
- Resolved customer complaints swiftly to maintain a positive dining experience.
- Implemented staff scheduling to ensure adequate coverage during peak service periods.
- Organised staff meetings to discuss performance, share feedback, and enhance team cohesion.
- Improved team efficiency with regular training sessions.
- Coordinated restaurant events, resulting in unique dining experiences for customers.
- Managed reservations efficiently to avoid overbooking or underutilisation of space.
- Assisted waitstaff during busy periods, helping maintain swift service delivery.
- Created pleasant atmosphere for guests with warm greetings by name and food/beverages preferences and prompt resolution of any service issues.
- Built rapport with guests through genuine conversations and tailored recommendations
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Bar Supervisor
EDITION Hotel (Marriott)
London
07.2021 - 06.2023
- Motivate and lead team members to consistently exceed sales targets by numbers month-on-month.
- Manage opening and closing procedures as well as end of the day reports
- Manage rotas and hours on Fourth
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
- Studied market trends, consistently updating bar offerings to remain ahead of competitors.
- Performed reservations through the platform seven rooms
- Delivered outstanding customer service to high end guests and VIPs
Head waitress
The Ned
london
06.2017 - 07.2021
- Following soho house standards
- opening and closing procedures
- upselling cocktails menu items
- train and support new team members
- create bonds with the members
Floor Manager
OBB
london
01.2015 - 06.2017
- In charge of opening and closing procedures
- manage a team and rotas
- upsell menu items
- train new team members
Bartender
Blues kitchen
london
09.2014 - 01.2015
- learning specs for over 60 classic cocktails
- entertain customers
- deliver perfect customer service in a high paced environment
Senior Head Waitress
SKETCH
london
01.2014 - 09.2014
- Provide an excellent customer service with high standards
- Relay of tables on time
- perfect knowledge of menu items
- training commis and new team members
Head waitress and Receptionnist
Caviar House & Prunier
london
04.2013 - 12.2013
- Manage bookings
- handle food preparation in line with health and safety guidance
- cash handlings
Education
Bachelor of Arts - literature
GSCE
06/2012 -
Licence in British Literature and Philosophy -
Montaigne University
Bordeaux,France06.2014
Skills
- Team Leadership
- Focused
- Punctual
- Charismatic
- Organized
- Team player
- Multitask
- Strong communication
- Extensive wine knowledge
- Problem solving
- Customer retention
Certification
- WSET Level 1
- WSET Level 2 passed with distinction
- Personal Licence Holder
- right to work in the UK with settled status
Hobbies
- Running
- Hiking
- Baking
Languages
English
Fluent
Spanish
Advanced
Italian
Intermediate
French
Native
Timeline
Restaurant floor manager
Maison Estelle (private members club)
09.2023 - Current
Bar Supervisor
EDITION Hotel (Marriott)
07.2021 - 06.2023
Head waitress
The Ned
06.2017 - 07.2021
Floor Manager
OBB
01.2015 - 06.2017
Bartender
Blues kitchen
09.2014 - 01.2015
Senior Head Waitress
SKETCH
01.2014 - 09.2014
Head waitress and Receptionnist
Caviar House & Prunier
04.2013 - 12.2013
Bachelor of Arts - literature
GSCE
06/2012 -
Licence in British Literature and Philosophy -
Montaigne University