Aureliusz Ossowski
High Wycombe,United Kingdom
Summary
Detail-oriented professional with expertise in document control systems, Microsoft Office, and revenue management. Demonstrates exceptional guest relations and telephone etiquette observance, complemented by strong written correspondence skills. Adept at maintaining a professional appearance while ensuring efficient operations and fostering positive client interactions. Committed to leveraging core competencies to drive organizational success and enhance operational efficiency.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Office administrator
Bufab UK LTD
High Wycombe, Buckinghamshire
2026.03 - Current
- Liaising with the Sales team to identify SO delivery conflicts
- Undertaking daily deviation reporting
- Producing KPI reports to demonstrate the effectiveness of operational processes
- EDI data administration
- Acting as a central contact point for raising and completion of customer credits
- Main point of contact for general administrative queries
Hotel Receptionist
Hilton
High Wycombe
2024.08 - 2025.02
- Arranged tours, taxis, and restaurant reservations for customers.
- Kept records of room availability and guests' accounts, manually, and using computers.
- Computed bills, collect payments, and make change for guests.
- Reviewed accounts and charges with guests during check out process.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Bartender
Duke of Clarence
Marlow
2023.03 - 2024.07
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Trained and mentored new team members in proper bar operations.
Education
A level - Business, Finance and Psychology
St Michael Catholic Sixth Form
High Wycombe 2022.09 - 2024.06
Skills
- Professional appearance
- Document control systems
- Microsoft office
- Guest relations
- Revenue management
- Strong written correspondence
- Telephone etiquette observance
LANGUAGES
Polish Native
English Native
QUALIFICATIONS
- A Level - Grade C in Business and Psychology
- A level - Grade B in Finance + Certificate and Diploma
References
References available upon request.
Timeline
Office administrator
Bufab UK LTD
2026.03 - Current
Hotel Receptionist
Hilton
2024.08 - 2025.02
Bartender
Duke of Clarence
2023.03 - 2024.07
A level - Business, Finance and Psychology
St Michael Catholic Sixth Form
2022.09 - 2024.06