Aurelia Ritter

• Ensured customer satisfaction by providing top-quality coffee and beverages.
• Train new team members on company coffee recipes, POS systems, and customer service standards.
• Assisted in inventory control measures for effective stock management.
• Served high volumes of guests in fast-paced service environment with great customer care.

• Ordering food supplies and tracking inventory to avoid shortages and wastage

• Training new staff members

• Weekly banking responsibilities

• Responsible for day to day running of the shop in managers absence

• Preparing a variety of hot and cold drinks to the highest standard

• Serving customers in a friendly and efficient manner and advising them on drinks and food items

• Managing Stock and ordering items

• Ensuring cleanliness and safety standards were maintained

• Baking and finishing cakes to the highest standard

• Finishing personalised birthday and wedding cakes

• Producing a variety of cupcakes, cookies and tarts

• Baking and finishing a variety of viennoiserie products

• Learning how to bake and finish a variety of cakes and tarts

• Tempering chocolate and producing a wide selection of pralines

• Preparing a variety of savoury sandwiches, salads and soups

• Making a variety of viennoiserie products