Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Aurelia Lopes

Sunbury-on-Thames

Summary

Experienced Waiter bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with knowledge of Modern British and Continental cuisine. Highly versatile and adaptable to fast-paced, changing environments. Compassionate Care Assistant with comprehensive background with elderly patients in care home settings. Provides exceptional care demonstrating dedication to safe nursing practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices. Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Overview

17
17
years of professional experience

Work History

Front of House Team Member

Premier Inn Hotel
06.2022 - Current
  • Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
  • Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
  • Elevated guest experiences by delivering tailored, personalised customer service.
  • Promoted current offers through creative promotional displays and targeted upselling.
  • Managed customer-related issues following company policies and

Team Member

Ole and Steen
03.2022 - 12.2024
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Support Care Worker

Penmar care
04.2021 - 09.2021
  • Provided companionship through emotional and mental support, assisting with day-to-day living.
  • Communicated care plan changes to patients and families, ensuring appropriate sign-off.
  • Built trust by maintaining strict confidentiality and sensitivity to patient needs.
  • Provided clients with exciting and mentally stimulating activities to improve quality of life.
  • Ensured client safety by performing regular health checks, reporting concerns to doctors

Support Worker (Older Adults in Care)

FrancesTaylor Foundation
04.2020 - 02.2021
  • Built strong relationships with patients by providing friendly, calming environments during therapy sessions.
  • Provided friendly, compassionate and proactive approach throughout care delivery.
  • Observed and documented patient behaviour, promptly reporting changes to medical staff.

Waitress

TGI Fridays
03.2008 - 05.2009
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping tables

Skills

  • Meal preparation
  • Health assessments
  • Health and safety compliance
  • Bathing and dressing support
  • Medication administration
  • Monitoring observations
  • Care planning
  • Customer experience
  • Time management
  • Teamwork
  • Customer interaction
  • Taking orders
  • Cleaning and sanitizing

Languages

English
Advanced
C1
French
Upper intermediate
B2

Timeline

Front of House Team Member

Premier Inn Hotel
06.2022 - Current

Team Member

Ole and Steen
03.2022 - 12.2024

Support Care Worker

Penmar care
04.2021 - 09.2021

Support Worker (Older Adults in Care)

FrancesTaylor Foundation
04.2020 - 02.2021

Waitress

TGI Fridays
03.2008 - 05.2009

Similar Profiles

CREATE PROFILE
Aurelia Lopes