Aurea Lyn Marie Salazar
Blk6 Lot21 Villa San Miguel PH2 Taguig City,NCR
Summary
Customer Service Representative with strong ability to resolve customer issues and provide exceptional support. Consistently delivers positive interactions, contributing to customer loyalty. Strong communication skills coupled with empathetic approach, fostering trust and satisfaction. Proven ability to work collaboratively within teams, enhancing service delivery and operational efficiency.
Overview
22
22
years of professional experience
Work History
Customer Service Expert
Telephilippines Incorporated
Makati City
07.2025 - 12.2025
- Addressed customer service enquires quickly and accurately.
- Managed escalated customer service issues, restoring confidence in the company's commitment to quality service.
- Responded to customer emails with accurate, professional replies.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Processed payments for clients and created invoices for outstanding balances.
- Maximised customer satisfaction by resolving service issues promptly.
Customer Service Representative
Alorica Teleservices Inc
Taguig City
04.2022 - 06.2025
- Maximised customer satisfaction by resolving service issues promptly.
- Addressed customer service enquiries quickly and accurately.
- Followed scripts and processes to uphold brand standards.
- Assisted customers with product-related questions, feedback, and complaints.
- Handled high-volume telephone calls to address and resolve customer queries.
- Provided information on after-sales services for comprehensive support.
Sr. Billing & Sales Specialist
MSWEB Co.
Makati City
07.2014 - 01.2022
- Achieved company targets by implementing successful sales strategies.
- Collaborated with marketing team to design and execute impactful product promotions.
- Provided exceptional after-sales support, resolving issues swiftly to maintain client satisfaction.
- Built exceptional customer satisfaction by delivering friendly service.
- Reviewed sales performance daily, aiming to meet or exceed daily targets.
- Made accurate, rapid cost calculations to provide customers with instant quotations.
- Implemented sales strategies that effectively addressed customer needs and challenges.
- Cold called to arrange meetings with potential customers to prospect for new business.
Office Assistant
8Finity Digital Solutions Corp
Abad Santos Manila
08.2010 - 06.2014
- Supported staff with clerical tasks for well-maintained office administration.
- Handled photocopying documents, updating files and faxing communications for staff.
- Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled confidential information with discretion, maintaining trust and integrity within the office.
- Answered incoming calls, redirecting them to appropriate departments, enhancing communication flow.
- Created filing system for contracts, records and reports.
- Monitored office supplies and reordered stock as necessary, preventing any shortages that could disrupt workflow.
- Maintained filing systems both electronically and on paper, ensuring easy access to important documents.
Assistant Manager
Ministop
Makati City
10.2005 - 07.2010
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
Sales Clerk
Ministop
Sampaloc Manila
06.2004 - 08.2005
- Professionally and politely greeted customers as they entered the store.
- Monitored store cleanliness and organisation, ensuring a welcoming environment for customers.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Collaborated with team members to achieve sales targets and improve store performance.
Education
Bachelor of Science - Physical Therapy
City College of Manila
Sta. Cruz Manila2002
Skills
- Customer relationship management
- Sales strategy execution
- After-sales support
- Call handling
- Sales reporting
- Active listening
- Team collaboration
- Time management
- Customer feedback analysis
- Basic computer skills
- Exceptional customer service
- Microsoft Office proficiency
- Data entry expertise
- Client-focused approach
- Telephone inquiries specialist
- Sales inquiry handling
- Basic accounting knowledge
- Office administration
- Top sales performance
- Invoice and payment processing
- Payroll management expertise
- QuickBooks proficiency
- Adaptive learning ability
- Bookkeeping skills
- Accounts payable and receivable management
References
- Joana Roa Magtanong
JP Morgan Chase & Co.
Account Specialist IV
09496529888
- Chime Miana
Infosys
Project Specialist
0906229757
Timeline
Customer Service Expert
Telephilippines Incorporated
07.2025 - 12.2025
Customer Service Representative
Alorica Teleservices Inc
04.2022 - 06.2025
Sr. Billing & Sales Specialist
MSWEB Co.
07.2014 - 01.2022
Office Assistant
8Finity Digital Solutions Corp
08.2010 - 06.2014
Assistant Manager
Ministop
10.2005 - 07.2010
Sales Clerk
Ministop
06.2004 - 08.2005
Bachelor of Science - Physical Therapy
City College of Manila