Aura Daniela Catana
Houghton Regis, Central Bedfordshire,England
Summary
Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.
Ambitious and proactive, with proven ability to lead teams and manage resources effectively. Demonstrates excellent communication and problem-solving skills, ensuring smooth operations and customer satisfaction. Ready to drive sales growth and operational excellence in role.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Ambitious and proactive, with proven ability to lead teams and manage resources effectively. Demonstrates excellent communication and problem-solving skills, ensuring smooth operations and customer satisfaction. Ready to drive sales growth and operational excellence in [Desired Position] role. Knowledgeable about retail operations with strong focus on customer service and team leadership. Skilled in inventory management, sales strategies, and conflict resolution. Ready to use and develop communication, organisational, and problem-solving skills in [Desired Position] role.
Overview
3
3
years of professional experience
Work history
Store manager
Costa Coffee
Tring, England
2025.01 - Current
- Managed daily operations of store, ensuring high standards of customer service.
- Trained and supervised team members to enhance service delivery and efficiency.
- Implemented merchandising strategies to optimise product visibility and appeal.
- Maintained inventory levels and conducted stock checks to ensure availability of products.
- Addressed customer inquiries and resolved issues to maintain satisfaction and loyalty.
- Enforced health and safety regulations to create a safe working environment for staff.
- Coordinated promotional campaigns to increase customer engagement and sales.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Coached underperforming employees improving their job performance significantly.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
Driver
Amazon
Luton, England
2023.06 - 2025.01
- Delivered packages efficiently to designated locations ensuring customer satisfaction.
- Maintained vehicle cleanliness and performed routine inspections to ensure safety.
- Delivered goods safely by adhering to strict road safety rules.
- Conducted basic vehicle maintenance for optimal performance.
- Maintained vehicle cleanliness for a professional appearance.
Education
Bachelor of Science -
Unifersity of Bedfordshire
Luton09.2025
Skills
- Team leadership
- Operational efficiency
- Cash handling
- Staff training
- Time management
- Customer service
- Communication skills
- Problem solving
- Store layout planning
- Staff rota arrangement
- Logistics co-ordination
- Scheduling employees
- Critical evaluation
- Store operations efficiency
Timeline
Store manager
Costa Coffee
2025.01 - Current
Driver
Amazon
2023.06 - 2025.01
Bachelor of Science -
Unifersity of Bedfordshire