Aura Blaga
Croydon
Summary
Retail management professional with expertise in high-end store operations, including opening and closing procedures, banking, merchandising, and recruitment. Proven ability to drive sales and enhance customer experiences through effective team leadership and strategic planning. Adaptable and committed to continuous improvement, with a diverse background that supports versatility across various industries. Strong focus on achieving results and maintaining high standards of excellence in all tasks.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work history
Shift manager
Lidl
Wallington, Sutton
2024.02 - Current
- Coordinate team daily to meet each performance target efficiently.
- Solve problems quickly to prevent complications and keep operations moving.
- Follow planograms to merchandise new stock items.
- Participate in interviews and support training for new employees.
- Check product quality and maintain store operating standards consistently.
- Update back office processes regularly and respond to emails promptly.
- Inspect deliveries for accuracy and return recalled items to warehouse.
Store manager
JD Sports
Wimbledon, Merton
2023.05 - 2023.09
- Collected customer feedback to identify needs and refine product offerings.
- Supported recruitment, hiring, and onboarding for store staff.
- Reviewed daily and weekly sales results with area manager and peers.
- Managed store budgets to maximise profitability and find growth opportunities.
- Set SMART goals for store team to improve sales performance.
- Completed regular performance reviews to spot improvement areas.
Shift Manager
Lidl
Sutton
2022.12 - 2023.05
- Coordinate the team to hit daily performance targets efficiently each shift.
- Solve issues quickly when they arise to prevent store complications.
- Follow planograms to merchandise new products entering stock each delivery.
Customer Assistant
Lidl
Sutton
2021.06 - 2022.12
- Created attractive shop window displays and visual merchandising layouts daily.
- Monitored sales floor stock levels and carried out regular replenishments.
- Provided fast checkout service with attentive customer care and speed.
Sortation Associate
PMP Recruitment
Croydon
2020.09 - 2021.05
- Sorted customer orders, maintaining quality checks and steady output throughout shifts.
- Processed high-volume orders independently using initiative and self-motivation daily.
- Picked and despatched products accurately, meeting time targets and accuracy goals.
Restaurant Waitress
Kaspa's Desserts
Croydon
2020.06 - 2020.09
- Checked guest satisfaction regularly by offering drink and side-order suggestions.
- Welcomed guests warmly, recommending beverages and snacks aligned to preferences.
- Greeted guests pleasantly and promoted positive experiences from arrival to departure.
Production Assistant
The Print Foundry Lab
Croydon
2017.08 - 2020.06
- Plan production volume based on order numbers and customer priority rankings.
- Improve production process continuously to cut waste and reduce production time.
- Use multiple computer programmes, including most Google applications, for daily work.
Customer Service Assistant
Auchan Romania
Pitesti, Romania
2016.12 - 2017.06
- Built value-added customer relationships to drive business development and profit potential.
- Kept sales floors spotless, arranging merchandise into visually appealing displays.
- Built customer loyalty through exceptional service, driving repeat purchases and higher sales.
Car Cleaner
The Hand Car Wash Ltd.
Croydon
2015.12 - 2016.09
- Completed checklists to follow company brand standards during service delivery.
- Handled cleaning chemicals using correct, safe procedures at all times.
- Used cleaning products economically to achieve flawless results and control costs.
Cutting Machine Operator
Lear Corporation
Pitesti, Romania
2013.05 - 2015.12
- Handled high-volume quality production amid interruptions and tight deadlines.
- Stopped machines and guided alignment adjustments to maintain production timing.
- Reviewed work instructions and schedules to coordinate machine operation with production plans.
Education
Bachelor of Science in Business Management - Business and Management
University of Bedfordshire
London 2020.01 - 2024.10
IAO Level 2 : Principles of Customer Service - Customer Service
Westminster Adult Education Service
London 2019.06 - 2019.05
Telecommunication technician - Telecommunication
Grup Scolar Astra
Pitesti 2008.09 - 2012.05
Skills
Microsoft Office applications
KPI management
Training and development
Accurate financial handling
Inventory management
Workforce training
Effective communication
Adaptability
Quick learner
Time management
Additional Information
Recommendations can be provided if necessary.
Timeline
Shift manager
Lidl
2024.02 - Current
Store manager
JD Sports
2023.05 - 2023.09
Shift Manager
Lidl
2022.12 - 2023.05
Customer Assistant
Lidl
2021.06 - 2022.12
Sortation Associate
PMP Recruitment
2020.09 - 2021.05
Restaurant Waitress
Kaspa's Desserts
2020.06 - 2020.09
Bachelor of Science in Business Management - Business and Management
University of Bedfordshire
2020.01 - 2024.10
IAO Level 2 : Principles of Customer Service - Customer Service
Westminster Adult Education Service
2019.06 - 2019.05
Production Assistant
The Print Foundry Lab
2017.08 - 2020.06
Customer Service Assistant
Auchan Romania
2016.12 - 2017.06
Car Cleaner
The Hand Car Wash Ltd.
2015.12 - 2016.09
Cutting Machine Operator
Lear Corporation
2013.05 - 2015.12
Telecommunication technician - Telecommunication
Grup Scolar Astra
2008.09 - 2012.05