AUGUSTINE AGBETE ASARE
Ballygowan,Co. Antrim
Summary
Knowledgeable about IT system operations and troubleshooting, with strong analytical and problem-solving skills. Strong background in IT support both remotely and on-site, complemented by excellent communication and teamwork abilities. Ready to use and develop technical skills, in IT support role.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
HEALTH CARE ASSISTANT
RINGDUFERRING NURSING HOME
KILLYLEAGH, , NEWRY MOURN AND DOWN
08.2024 - Current
- Ensure infection control measures were adhered to strictly for safe environment for both staff and patients alike.
- Complete care documentation and monitored patient progress to achieve up-to-date records.
- Uphold patient confidentiality at all times whilst performing duties as per data protection norms set down by NHS.
- Assisting in patient care, improved comfort and well-being for over 30 residents.
- Manage personal hygiene of bed-bound patients, maintained dignity and respect at all times.
DEPUTY OPERATIONS MANAGER
INFOTECH DOT NET SYSTEMS LTD
ACCRA, GREATER ACCRA
07.2023 - 04.2024
- Supervised daily operations, acting as point of contact for any queries or obstacles for over 50 clients weekly.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Supported operations manager by giving actionable feedback and assisting with administrative and operational responsibilities.
IT SUPPORT/ SOFTWARE DEPLOYER
INFOTECH DOT NET SYSTEMS LTD
ACCRA, GREATER ACCRA
01.2021 - 06.2023
- Handled customer queries focused on first-call resolution.
- Participated in software testing activities to ensure quality outcomes.
- Used outstanding problem-solving and communication skills to help solve client issues.
- Managed and escalated complaints effectively, resulting in positive resolution outcomes.
- Maintained effective documentation of issues resolved using company guidelines and ticketing systems.
- Prepared equipment for client use, installing operating systems, software and conducted training on how to use software products and monitored version and patch update requirements.
- Set up user accounts and permissions for secure access control.
- Used in-depth understanding of Windows operating systems (7,10,11) to answer client knowledgeably.
- Asked probing questions of clients to understand needs and identify actionable requirements.
- Maintained up-to-date client records in database systems.
- Quickly learned and applied new skills to daily tasks, such as some basic SQL queries, backups and restore processes improving efficiency and productivity.
IT SUPPORT ASSISTANT
MIRACLE PRESTIGE CLINIC
WESTLAND, ACCRA, GREATER ACCRA
06.2015 - 12.2020
- Carried out new hardware installations and updates, keeping systems functional and secure for 20 staff.
- Established and troubleshot network and data communications systems.
- Offered IT support during key meetings and events.
- Installed audio-visual devices, from projectors to video casting equipment.
Education
Certificate of Higher Education - IT
GOOGLE COUSERA
GOOGLE 05.2025 - 06.2025
Certificate of Higher Education - INFORMTION AND COMMUNICATIONS TECHNOLOGY
J-PROMPT INSTITUTE OF TECHNOLOGY
ACCRA 01.2015 - 06.2015
WASSCE - GENERAL ARTS
MANYA KROBO SENIOR HIGH SCHOOL
GHANA, EASTERN REGION 09.2008 - 05.2012
Skills
- Operational support
- Incident Management and reporting
- Windows Server 2012, 2016, 2019
- Software installation and upgrades
- Microsoft office suite knowledge
- Remote customer support
Languages
English
Advanced (C1)
REFEREES
KEREN-HAPPUCH TETTEH
NURSE
kerentdaphna@gmail.com
07709249613
PIUS AGYEI-TWUM
OPERATIONS MANAGER
INFOTECH DOT NET SYSTEMS GHANA LTD.
randydegunner@gmail.com
+233266776635 +233501498988
Timeline
Certificate of Higher Education - IT
GOOGLE COUSERA
05.2025 - 06.2025
HEALTH CARE ASSISTANT
RINGDUFERRING NURSING HOME
08.2024 - Current
DEPUTY OPERATIONS MANAGER
INFOTECH DOT NET SYSTEMS LTD
07.2023 - 04.2024
IT SUPPORT/ SOFTWARE DEPLOYER
INFOTECH DOT NET SYSTEMS LTD
01.2021 - 06.2023
IT SUPPORT ASSISTANT
MIRACLE PRESTIGE CLINIC
06.2015 - 12.2020
Certificate of Higher Education - INFORMTION AND COMMUNICATIONS TECHNOLOGY
J-PROMPT INSTITUTE OF TECHNOLOGY
01.2015 - 06.2015
WASSCE - GENERAL ARTS
MANYA KROBO SENIOR HIGH SCHOOL
09.2008 - 05.2012
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