Summary
Overview
Work history
Education
Skills
Websites
Certification
Accomplishments
EXTRA CURRICULAR ACTIVITIES
References
Timeline
Hi, I’m

AUGUSTINE ROBSON

Edinburgh

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Hard-working professional with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

7
years of professional experience
1
Certification

Work history

The Dome
Edinburgh

Waiter
06.2023 - 06.2024

Job overview

  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Prepared tables for guests and reset tables between customers.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.

Roti Edinburgh
Edinburgh

Front of house team member
01.2023 - 04.2024

Job overview

  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.

My Life Edinburgh
Edinburgh

Support worker
11.2021 - 12.2022

Job overview

  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.

Sobha limited
India

ASST.DESIGN MANAGER
01.2021 - 07.2021

Job overview

  • Co-ordination of technicians in producing CAD drawings and 3D models
  • Checking execution drawings and co-coordinating with operation team, Scheduling work progress, monitor accuracy & quality of work
  • Support project team as and when required on design related queries, relevant during project development
  • Developing project health and safety plan
  • Implementing detailed construction programs
  • Document and drawing control
  • Facilitating and maintaining the flow of communication between the office/client/consultants/contractors and site, collaborating with others, and ensuring that all follow-up action is taken to ensure successful delivery of all work
  • Execution of the Design within deadline
  • Development of 3d models and walkthrough
  • Site monitoring and providing regular work progress report
  • Communicating all employer's requirements to the team and ensuring the supply chain is properly coordinated.

Robson & Architects
India

ASST.SITE MANAGER
12.2019 - 12.2020

Job overview

  • Supervising and overseeing the direction of the project, ensuring that the client's specifications and requirements are met, reviewing progress, and liaising with quantity surveyors to monitor costs
  • Checking and preparing site reports, designs, and drawings
  • Product Planning, Material Selection, Working Drawings, and tender Packages
  • Helping to negotiating contracts and securing permits and licenses
  • Development of Specifications for materials and workmanship
  • Carry out site inspections/Contract administration
  • Organizing site meetings
  • Regular monitoring that the work carried out is technically correct
  • Co-ordination and supervision of labors and vendors.

Studio 3C
India

INTERN ARCHITECT
05.2017 - 03.2018

Job overview

  • Architectural Drawings
  • 3d modelling and rendering
  • Site Co-ordination

Education

HERIOTT-WATT UNIVERSITY

M.SC. CONSTRUCTION PROJECT MANAGEMENT
09/2021 - 12/2023

University overview

  • Project Management Theory and Practice.
  • Value and Risk management.
  • Contracts and Procurement.
  • Sustainability for Construction Professionals.
  • Project management and Strategic Issues.
  • Construction Financial management.
  • Innovation in Construction Practice.

ANNA UNIVERSITY-EXCEL COLLEGE OF ARCHITECTURE & PLANNING

BACHELOR OF ARCHITECTURE
08.2014 - 11 2019

University overview

  • Architectural Drawing
  • Computer aided Visualization
  • Building materials
  • Climate and built Environment/Vernacular Architecture/Sustainable Planning
  • Site analysis and Planning/Energy Efficient Architecture
  • Urban Design/Town Planning/Housing
  • Professional Practice and Ethics
  • Building services/Construction
  • Mechanics of Structures/Design of Structures
  • Health and safety guidelines

Skills

  • AutoCAD
  • SketchUp
  • Lumion
  • Revit architecture
  • Illustrator
  • MS Office
  • Photoshop
  • V Ray
  • Enscape
  • Twin motion
  • Excellent Client service and strong Relationship management
  • Ability to deal with Corporate Customers
  • Good Analytical skills and in-depth knowledge of preparing and understanding architectural drawings
  • In depth knowledge of Architectural software
  • Ability in Design, Planning and Execution of projects within the time limit
  • Excellent consultant and client management skills Ability to handle multi works in given time
  • Hardworking and understanding
  • Willing to support others in pursuit of team goals
  • Fast learner -willing to learn, listen & perform
  • Good control over execution of tasks at site
  • Good coordination with customers, consultants, subcontractors, labors & vendors
  • Ability to monitor health & safety management system
  • Strong numeracy skills and the ability to learn sophisticated design/construction IT packages
  • Ability to read and understand construction drawings (with training)
  • Ability to write clear and precise reports and to relate complex information simply to a diverse range of people
  • Ability to work in a multi-functional and dynamic team environment assisting with the smooth running of a variety of projects
  • Self-motivated with the enthusiasm to learn and develop
  • Ability to take responsibility and be accountable
  • Attention to detail with the ability to meet deadlines
  • Practical and logical qualities with a methodical way of thinking
  • Creative and innovative approach to problem-solving
  • Strong communication skills
  • Relationship Management
  • Attention to Detail
  • Employee management
  • Photographic editing

Certification

REGISTERED ARCHITECT (COUNCIL OF ARCHITECTURE, INDIA)

Accomplishments

Accomplishments
  • Successfully completed post graduate research on the "Role of 3d printing as an answer to housing crisis at the UK construction industry"
  • Attended COP 26 at Glasgow, Scotland, UK Participating in events such Clean Energy Transition and Climate change in the world
  • Organized National Level Architecture Symposium 2017 at Excel college of Architecture, India. Participated in modelling and Bamboo workshop Contributed to Brick Bond Expo
  • NASA India Panel discussion 2-RIN'NE 15 MCGAN'S Ooty school of Architecture India Participated in wall painting art
  • LAURIE BAKER Centenary Celebration-2018 at Trivandrum, KeralaIndia Participated in seminar on SUSTAINABLE HABITAT

EXTRA CURRICULAR ACTIVITIES

EXTRA CURRICULAR ACTIVITIES

Voluntary work during Kerala flood disaster 2018. 

Charity work to Physically Challenged as a part of Lions Club. 

Coordinator in Annual Youth Movement Association Kerala.

References

References
References available upon request.

Timeline

Waiter
The Dome
06.2023 - 06.2024
Front of house team member
Roti Edinburgh
01.2023 - 04.2024
Support worker
My Life Edinburgh
11.2021 - 12.2022
ASST.DESIGN MANAGER
Sobha limited
01.2021 - 07.2021
ASST.SITE MANAGER
Robson & Architects
12.2019 - 12.2020
INTERN ARCHITECT
Studio 3C
05.2017 - 03.2018
ANNA UNIVERSITY-EXCEL COLLEGE OF ARCHITECTURE & PLANNING
BACHELOR OF ARCHITECTURE
08.2014 - 11 2019
HERIOTT-WATT UNIVERSITY
M.SC. CONSTRUCTION PROJECT MANAGEMENT
09/2021 - 12/2023
AUGUSTINE ROBSON