Summary
Overview
Work history
Education
Skills
ACCOMPLISHMENT
Timeline
Generic

AUGUSTINE JOHN

Luton,Bedfordshire

Summary

Dedicated and result driven McDonald's crew member with two year and six months of experience in fast paced environments, seeking to leverage leadership, training, and customer service skills as a crew trainer. Passionate about ensuring operational excellence and fostering team success.

Overview

3
3
years of professional experience

Work history

Crew trainer

McDonald's
Hemel Hempstead, Hertfordshire
05.2022 - Current
  • Provide exceptional customer service by accurately taking orders, ensuring food quality, and addressing guest concerns promptly.
  • Train and mentor new team members in company policies, procedures, and customer service expectations.
  • Operate and maintain equipment, adhering to safety and cleanliness standards.
  • Created a positive working environment by promoting teamwork and cooperation.
  • Maintained health and safety regulations with regular training updates to the crew.
  • Enhanced team performance by providing effective and motivating training sessions.
  • Developed detailed training manuals, increasing overall crew understanding of procedures.
  • Facilitated open communication channels to ensure smooth operation flow amongst team members.
  • Maintained current knowledge of company standards and up-to-date food safety regulations.
  • Assigned tasks and responsibilities to crew members based on individual ability and experience.

Education

Master of Science - Global Business Management

University of Roehampton
London
04.2001 - 2023

Master of Commerce -

Indira Gandhi National Open University
Cochin
04.2001 - 2021

Bachelor of commerce - Computer Applications

Mahatma Gandhi University
Kottayam

Skills

  • Leadership and team development
  • Effective communications & conflict resolution
  • Time management & multitasking
  • Food safety & hygiene standards
  • Pos system & cash handling
  • Customer service excellence
  • Opening and closing procedures
  • Complaint resolution
  • Quality Assurance and Control
  • Presentation management

ACCOMPLISHMENT

  • Best employee of the month august 2022.
  • Best employee of the year 2023.


Timeline

Crew trainer

McDonald's
05.2022 - Current

Master of Science - Global Business Management

University of Roehampton
04.2001 - 2023

Master of Commerce -

Indira Gandhi National Open University
04.2001 - 2021

Bachelor of commerce - Computer Applications

Mahatma Gandhi University

Similar Profiles

Create profile
AUGUSTINE JOHN