Augustine Amayo
Manchester
Summary
Detail oriented professional specializing in finance compliance, with proven expertise in problem solving and data entry. Proficient in tax calculations and self-assessment, with comprehensive knowledge of HMRC policies. Exceptional organizational skills and time management capabilities enhance operational efficiency and ensure regulatory adherence. Strong proficiency in Microsoft Office, effective communication, and customer service skills contribute to successful outcomes.
Overview
8
8
years of professional experience
2007
2007
years of post-secondary education
Work history
Tax Officer (Self Assessment)
Brook Street - HMRC
Manchester
2026.02 - Current
- Processing Tax Returns – Receive, check, and process self-assessment tax returns submitted by individuals and businesses.
- Accuracy Verification – Ensure that all entries on tax return are correct, including income, expenses, and allowances.
- Tax Calculation – Calculate correct amount of tax owed or refund due based on information provided.
- Correspondence with Taxpayers – Respond to queries, clarify issues, and provide guidance on completing returns.
- Payment Monitoring – Track payments made on account and final balances, ensuring they are received on time.
- Identifying Errors or Omissions – Detect mistakes, missing information, or discrepancies in tax returns.
- Compliance and Enforcement – Ensure taxpayers comply with HMRC rules, flagging cases for further investigation if necessary.
- Updating Taxpayer Records – Maintain accurate and up to date taxpayer records in HMRC system.
- Handling Penalties and Interest – Apply late-filing penalties or interest charges where applicable.
- Advice and Guidance – Provide clear advice to taxpayers on allowable deductions, reliefs, and deadlines.
- Audit Support – Assist in audits by gathering information or preparing cases for further review.
- Reporting and Documentation – Produce management reports on casework, compliance trends, and outstanding balances
Case Worker (Childs Benefit)
Brook Street - HMRC
Manchester
2025.11 - 2026.02
- Processing Applications – Receive and process new or updated Child Benefit claims accurately.
- Verification of Information – Check supporting documents (birth certificates, National Insurance numbers, passports) to confirm eligibility.
- Eligibility Assessment – Determine if claimants meet criteria for Child Benefit, including residency and income rules.
- Payment Management – Ensure that payments are calculated correctly and issued on time.
- Record Maintenance – Keep accurate and up-to-date records of all claims, communications, and payment histories.
- Communication with Claimants – Respond to queries by phone, email, or letter and provide clear guidance on claims.
- Investigating Discrepancies – Identify and resolve inconsistencies or potential errors in claims.
- Compliance Monitoring – Ensure that claims comply with HMRC rules, flagging fraudulent or suspicious applications.
- Liaison with Other Departments – Coordinate with payroll, tax, or benefits teams when necessary for accurate assessment.
- Updating Claim Information – Record changes in claimant circumstances, such as changes in custody, address, or household income.
- Advising on Overpayments/Recoveries – Notify claimants of overpayments and arrange repayment plans if required.
- Reporting & Documentation – Prepare reports for management on workload, payment trends, and case outcomes.
Managing Director
Waze Ltd (Cubes by Chefstin)
Manchester
2024.01 - 2025.11
- Fostered employee development through tailored training programmes enhancing skill sets across board.
- Developed high-performing teams for increased productivity and output.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Partnered with management team to optimise operations and reduce costs.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Directed day-to-day work of 15 employees and motivated teams to exceed objectives.
- Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Negotiated favourable contracts with suppliers guaranteeing quality resources at competitive prices.
- Facilitated change management processes to adapt to market dynamics and business needs.
- Drove customer satisfaction rates up with enhanced service delivery models.
- Streamlined company operations by implementing effective management strategies.
- Ensured compliance with industry regulations maintaining high standards of professionalism within organisation.
- Improved efficiency with thorough organisational restructure.
- Led team to achieve corporate objectives through application of innovative business solutions.
- Launched new products successfully into marketplace, increasing brand visibility and recognition.
- Identified potential risks to formulate contingency plans ensuring uninterrupted business operation.
- Managed budget allocation effectively leading to significant cost savings without impacting performance levels.
Pension Officer
Lambeth Council (LGPS)
London
2022.08 - 2023.05
- Administering pensions and pensions payroll, Checking and providing accurate and timely information and administration services, produce statistical information and reports as required and handle all aspects of administration through employee life cycle.
- Preparing pensions including pensions payroll calculations, ensuring adherence to and implementation of legislation and variety of terms and conditions of service, national or local agreements and pension schemes.
- Operating customer-focused service, dealing with all types of enquiries including correspondence, telephone and in person giving appropriate guidance or assistance.
- Processing of new starters into scheme
- Processing transfer's in and out of scheme (Interfund and Non Interfund)
Pensions Administrator
Local Pensions Partnership (LLP)
Preston
2021.12 - 2022.07
- Achieving high levels of customer satisfaction by providing regular status updates, explanations and clarification of decisions and actions taken.
- Conducted in-depth revaluation interviews with benefit recipients to enable accurate determination on eligibility for continuing benefits.
- Produced statements and related paperwork including Annual Benefit Statements with strict attention to detail to minimise errors.
- Performing complex benefit calculations promptly communicating findings within clients.
- Swiftly processing money paid towards clients' pension funds, ensuring optimum customer satisfaction.
- Processing range of general pension case work, including benefits estimates, transfers, retirements, commutation of benefits and combining of benefits, ensuring that service targets and deadlines are met in respect of these areas.
- Liaise with customers and Local government councils -Lancashire, Cumbria, Hertfordshire & London Councils in obtaining information in respect of work undertaken on team
- Processing redundancy and flexi retirement estimates for customers employers.
- Maintaining information security, dealing appropriately with sensitive and confidential information/data within service protocol/guidelines
- Working closely with data team to make sure customers data is updated and secure.
- Utilised clear communication skills to advise clients of policy, fund and benefit details.
Pensions Project Analyst
Equiniti Group PLC
Stafford, Staffordshire
2020.01 - 2021.11
- Conducting audits to ensure compliance and standards are adhered to throughout project lifecycle
- Reviewing grant of probate and Will details of deceased members to establish contact with executor of their estate
- Receiving and handling internal and external telephone queries and where applicable becoming first point of contact for clients.
- Drafting of non-standard correspondence in response to customer enquiries
- Collating and analysing data and producing routine reports
- Handling customers complaints from inbound calls, emails and letters
- Performing and issuing pension calculations (payroll and international payments)
- Monitoring, delegating and coordinating workflow, reporting regularly to operation manager on progress and issue management.
- Co-ordination of project resources, including scheduling and escalation resolution
- Updating relevant pensions administration databases and systems
- Producing ad-hoc and standard letters to 'final letter standards' in response to customer queries.
- Producing high quality progress report to Operations Manager
- Performing and issuing pension calculations.
- Provision of technical guidance to other team members.
- Keeping abreast of technical and legislative developments within pensions industry.
- Carrying out projects and ad-hoc activities.
- Collaborated with cross-functional teams to draft strategic, realistic project schedules and plans.
- Built positive, productive relationships with internal and external stakeholders through outstanding client management skills.
- Provided weekly performance feedback on resource allocation, risks, issues and schedule adherence, keeping project teams on track.
- Designed project presentations and reports for executive teams.
- Improved operations by generating project status reports and identifying issues for corrective action.
Customer Support Specialist
Sony
London
2018.08 - 2020.01
- Work as part of a team of customer consultants ensuring our overall grade of service and response times are fully achieved.
- Providing excellent customer service to respond to a wide range of incoming and outgoing customer telephone and email enquiries.
- Using a broad range of questioning skills to understand and resolve customer(s) needs and expectations.
- Answer all calls within the Contractual SLA's and meet KPI targets.
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Ensuring that the information provided is clearly understood by the customer.
- Updating and inputting relevant data to the CRM system.
- Reviewing customer accounts when they call, to identify and resolve any future problems before they arise.
- Identifying customer needs and helping customers use specific features.
- Update internal databases with information about technical issues and useful discussions with customers.
- Monitor and resolve customer complaints in a timely manner.
- Assisting customer to reset forgotten password.
- Assisting customers in opening and closing of account.
- Escalating further technical issues to relevant department.
- Guiding customers through installation processes and troubleshooting issues.
- Booking faulty device to service centre for repair/replacement
- Processing orders and correspondence.
- Performing administrative functions.
Education
Bachelor of Science - Business Administration
University of Benin
Benin City, NigeriaSkills
- Compliance with finance laws and regulations
- Problem-solving capabilities
- Data entry proficiency
- Self-Assessment assistance
- Tax calculations
- Microsoft Office knowledge
- Organizational skills
- Attention to detail
- Resolution techniques
- Time management expertise
- Communication skills
- Decision making
- Knowledge of HMRC policies
- Customer service expertise
- Listening and record keeping
Personal Information
ID Number: 07506271515
References
Available upon request.
Timeline
Tax Officer (Self Assessment)
Brook Street - HMRC
2026.02 - Current
Case Worker (Childs Benefit)
Brook Street - HMRC
2025.11 - 2026.02
Managing Director
Waze Ltd (Cubes by Chefstin)
2024.01 - 2025.11
Pension Officer
Lambeth Council (LGPS)
2022.08 - 2023.05
Pensions Administrator
Local Pensions Partnership (LLP)
2021.12 - 2022.07
Pensions Project Analyst
Equiniti Group PLC
2020.01 - 2021.11
Customer Support Specialist
Sony
2018.08 - 2020.01
Bachelor of Science - Business Administration
University of Benin