Augusta Shoderu
London,City of London
Summary
Dedicated professional with extensive expertise in resilience building, non-violent communication, and safeguarding vulnerable adults. Proficient in risk assessment procedures, applied behaviour analysis, and administering medication, with a strong focus on mental illness insight and personal care. Skilled in youth work, independent living care, and fostering empathy and understanding to support diverse populations.
Adept at maintaining accurate records using Microsoft Word and Outlook while ensuring compliance with safeguarding protocols. CPR certified with a compassionate approach to care delivery, committed to promoting well-being and respect for diversity in all professional interactions.
Compassionate Mental Health Support Worker committed to promoting positive emotional health and wellbeing. Responds proactively to pressure for reliable, flexible support, adapting to individual requirements. Plans and prioritises well for organised approaches to busy workloads.
Passionate skilled in building rapport and connections through compassionate communication. Practical and proactive for reactive support tailored to individual needs. Adapts well to independent and team work for well-rounded support.
Compassionate Mental Health Support Worker with passion for building trusting relationships and fostering supportive environment. Always quick to intervene in crises and provide emotional support, leading to noticeable improvements in clients' mental well-being. Known for implementing innovative care plans that significantly aid in recovery and independence.
Compassionate professional with several years of experience in mental health support. Skilled in providing emotional and practical support to individuals, ensuring their well-being and promoting recovery. Utilises active listening and empathy to create trusting relationships and tailored care plans.
Enthusiastic individual dedicated to delivering compassion, accessible support. Strong relationship-building skills and emotional intelligence. History of achieving positive results.
Organised and dependable support worker with 18 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities.
Reliable Support Worker with 18 years industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
19
19
years of professional experience
Work history
Mental health support worker 1:1
Excelle Homecare
Romford, Havering
06.2019 - Current
- Helped organise engaging recreational activities to enhance the social skills of patients.
- Collaborated efficiently with multidisciplinary teams for optimal patient care planning.
- Calmly managed occasional outbursts or difficult behaviours from clients exhibiting excellent crisis management skills.
- Conducted detailed observations and reported changes in client behaviour to parents.
- Assist clients with daily activities for improved quality of life.
- Assured proper nutrition by preparing meals as per requirements of client.
- Facilitated social outings, promoting community integration and mental wellbeing.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Developed personalised care plans in consultation with health professionals tailoring service provision according to individual needs.
- Built strong patient relationships through compassionate care and friendly rapport building.
Health care worker
Radiant Life Care
London, Rainham
05.2019 - 02.2020
- Improved patient comfort by providing daily personal care tasks.
- Supported personal hygiene needs, contributed to overall wellbeing of patients.
- Administered prescribed medication to aid in patient recovery.
- Performed domestic duties to support residents in supported living maintain clean and orderly living space.
- Serve meals and beverages to residents and assisted in feeding as appropriate.
- Wrote clear and accurate notes in line with departmental standards and procedures.
- Kept patient environments clean and neat following optimum hygiene standards.
- Assisted residents with personal care activities including toileting, bathing, dressing and undressing.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
Mental health support worker
Operational Personnel Service
London, Hackney
05.2014 - 02.2019
- Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere.
- Assisted service users by providing emotional and practical support.
- Helped service users to gain ability to function independently in society. (By taking client to college)
- Highlighted additional support provisions to maximise clients' growth opportunities.
- Participated in ongoing training courses, ensuring up-to-date knowledge of mental health practices.
- Documented progress notes, enabling accurate patient assessments.
- Promoted safe environment by adhering to risk assessment guidelines.
- Built trustful rapport with clients through consistent reliability and patience.
- Navigated delicate situations with empathy whilst maintaining professional boundaries.
- Ensured medication was correctly administered, improving overall health outcomes.
- Cook good and healthy meals for clients at day centre and at homes where they live.
- Maintained confidentiality of clients' information.
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities. (Arts and Craft)
- Helped clients make informed decisions and follow individual treatment plans.
- Inputted patient information and records on database to maintain accurate documentation.
- Adapted support where possible to increase service accessibility.
Support worker (Young people in care)
Supreme Employment Agency Ltd
London, Stratford, London
04.2015 - 06.2017
- Maintained comprehensive records of interactions and progress, facilitating effective care planning.
- Ensured adherence to all regulatory standards whilst providing a nurturing setting for growth.
- Managed any conflicts that arose among residents, maintaining harmony within the facility.
- Promoted positive relationships amongst peers by encouraging respectful communication practices.
- Followed strict safeguarding procedures for protection against potential harm or abuse.
- Developed strong rapport with young people on 1:1 basis.
- Conducted thorough risk assessments, maximising safety.
- Practised privacy and confidentiality to adhere to guidelines and protocols.
- Formulated and submitted development reports to manager.
- Maintained confidential case documentation in line with data protection regulations.
- Attended regular training and supervision workshops for improved service user support.
- Monitored service user progress, escalating concerns for swift resolution.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
Cleaning assistant (Office Cleaning)
Nu-Kleen Ltd
London, Barking, Essex
10.2006 - 02.2014
- Adhered to health regulations through consistent use of gloves, and other protective wear during tasks.
- Upheld professional demeanour when interacting with clients, contributing to positive company image.
- Maintained cleanliness of office spaces for a healthy work environment.
- Followed health and safety standards governing correct use of chemicals.
- Ensured safety standards through correct usage of cleaning chemicals and equipment.
- Improved room appearance by detailed dusting and vacuuming tasks.
- Supported other staff members during large-scale cleaning projects for smooth execution.
- Demonstrated punctuality and reliability whilst adhering to assigned schedules without fail.
- Delivered top-quality service by promptly addressing any specific cleaning requests from clients.
- Spot cleaned and sanitised high-touch areas.
- Wiped down fixtures to remove built-up dust and maintain appearance.
- Safely stored cleaning solutions, equipment and chemicals.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Worked quickly to complete cleaning within allotted timeframes.
- Adhered to health and safety regulations to maintain safe environment for customers.
- Employed optimal safety practices to eliminate risks, hazards and accidents.
- Monitored cleaning supplies and ordered more when necessary.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Correctly used colour-coded clothes for cleaning purpose.
Customer sales assistant
McDonald's
London, Beckon Retail Park
07.2008 - 09.2011
- Handled cash drawer efficiently, supporting end-of-day reconciliation
- Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
- Processed transactions, ensuring accuracy at all times.
- Delivered professional representation of brand during interactions with customers.
- Enhanced customer engagement by offering product knowledge and advice.
- Built relationships with customers through friendly interaction and assistance.
- Assisted customers to make informed purchasing decisions.
- Ensured compliance with health and safety regulations within the retail environment.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Processed returned or exchanged items and provided refunds to customers.
- Designed appealing and convincing sales presentations, receiving ongoing recognition from store manager
- Took interest in customers' needs and concerns to provide advice and product recommendations.
- Assisted customers in locating specific items to boost satisfaction.
Education
NVQ Level 2 - Health and social care
Excelle Home Care (in house training)
United Kingdom 08.2019 - 11.2019
NVQ Level 2 - Administration of Medication
Excelle Home care
London 09.2019 - 09.2019
Care Assistant/Support worker/Auxiliary Nursing - Health and social care
Apoteck Agency
London 01.2006 - 02.2006
Skills
- Resilience in stressful situations
- Non-Violent communication
- Mental illness insight
- Risk assessment procedures
- Resilience building
- Applied behaviour analysis
- Assertiveness training
- Empathy and understanding
- Nonverbal communication
- Youth work experience
- Medication Administration
- Caring and compassionate
- Independent living care
- CPR certified
- Administering medication
- Safeguarding vulnerable adults
- Personal care
- Record management
- Microsoft Word
- Microsoft Outlook
- Record keeping accuracy
- Respect for diversity
References
References available upon request.
Timeline
NVQ Level 2 - Administration of Medication
Excelle Home care
09.2019 - 09.2019
NVQ Level 2 - Health and social care
Excelle Home Care (in house training)
08.2019 - 11.2019
Mental health support worker 1:1
Excelle Homecare
06.2019 - Current
Health care worker
Radiant Life Care
05.2019 - 02.2020
Support worker (Young people in care)
Supreme Employment Agency Ltd
04.2015 - 06.2017
Mental health support worker
Operational Personnel Service
05.2014 - 02.2019
Customer sales assistant
McDonald's
07.2008 - 09.2011
Cleaning assistant (Office Cleaning)
Nu-Kleen Ltd
10.2006 - 02.2014
Care Assistant/Support worker/Auxiliary Nursing - Health and social care
Apoteck Agency
01.2006 - 02.2006