Audrey Thompson
Southwell,Nottinghamshire
Summary
Experienced multi-lingual entrepreneur with proven business and operational acumen across different sectors within different countries.
Capacity to establish business goals and objectives that provide growth by understanding and satisfying customer needs.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Business owner
The Forest Lodge Hotel
Edwinstowe, Nottinghamshire
06.2004 - 03.2024
- Built up and managed a multi-award winning, successful and profitable business which has now been sold to a private investor.
- In charge of overseeing the smooth day-to-day running in all areas of the business.
- Involved in all areas of the business with menu creations, costs and GP control, organisation of events, bedrooms design and upkeep.
- Ensuring high levels of standard and customers positive experience.
- Team Management of a 20 staff fleet(Work schedule, HR, performances, interpersonal communication) to deliver top-quality service in alignment with company objectives.
- Customer interaction.
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
- Researched market trends and consumer behaviour to support business decision-making.
- Promoted company products and services on social media and through website to increase brand awareness.
- Conducted annual performance reviews to deliver constructive feedback and promote employee growth.
- Developed and nurtured staff and customer relations for increased company loyalty and business.
- Applied customer feedback to foster continued loyalty.
- Navigated complex business challenges and made sound decisions to achieve long-term success (Financial crisis, COVID, cost of living crisis)
Channel Manager
Aramsika
Madrid, Spain
08.2002 - 06.2004
- Channel Manager Southern France: In charge of building and developing a distribution channel to sell Internet access via satellite technology in the South of France.
- Targeting local SME's and organising local events with distributors.
- Liaison with local and national press
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Channel Manager Northern Spain: Management of existing resellers with the goal boosting sales.
- Daily contact and visits to the distributors and end customers.
Key account manager
Alcatel
Maidenhead and Madrid, Uk and Spain
02.2000 - 07.2002
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Drew on understanding of key markets to push development of business strategies.
- Built and developed constructive relationships with clients to increase account spending and loyalty.
- Communicated new products and services to drive customer interest and boost sales.
- Drove business growth within specified sales territories through solution implementation.
- Highlighted growth opportunities within current client accounts and campaigns to increase revenue.
Marketing assistant
Simoco Europe Ltd
Cambridge, Cambridgeshire
06.1998 - 02.2000
- Collaborated with marketing manager, clients and partners to support marketing strategy
- Conducted market research to identify trends and inform strategic marketing decisions.
- Collaborated with the branch offices in France, Spain and Italy with Marketing tools and producing marketing presentations in French and Spanish.
- Analysed competitors to identify opportunities for differentiation.
Education
Diploma of Higher Education - Marketing, sales methods, international business, Management
EGC ( Ecole de commerce et de Gestion)
Toulouse, France 09.1995 - 06.1998
Certificate of Higher Education - English, Spanish and Italian
University of languages
Toulouse, France 09.1994 - 06.1995
A-Levels - Philosophy, English, Spanish, Italian
Institut Familial High school
Montauban, France 09.1993 - 06.1994
Professional Courses
11.1998 - 03.2000
Skills
- Trilingual: Fluent in French ( Mother tongue), English and Spanish
- Italian : Basic
- Multitasking and time management
- Leadership
- Communication
- Customer service
- Operational management
- Staff management and human relations skills
Affiliations
- Yoga and Pilates
- Walking and running
- Rugby
- Painting
- Food knowledge and cooking
- Foreign films
Accomplishments
- Black belt in kickboxing and Mixed martial arts.
- Gold and silver medallist at French regional and national championships.
- Received multiple awards for our business, such as Camra Pub of the year, Camra pub of the season, accredited AA four silver stars in the Inn category for over a decade, AA dinner award for a few years running, travellers choice awards on hotels websites such as Trip advisor, Kayak, Best Pub and restaurant in Restaurant Guru 2020, award winner Hotels.com 2021.
Certification
Children safeguarding training certificate
Food hygiene
Food allergy
Full clean driving licence
Languages
English
Fluent
French
Native
Spanish
Fluent
Italian
Beginner
Timeline
Business owner
The Forest Lodge Hotel
06.2004 - 03.2024
Channel Manager
Aramsika
08.2002 - 06.2004
Key account manager
Alcatel
02.2000 - 07.2002
Professional Courses
11.1998 - 03.2000
Marketing assistant
Simoco Europe Ltd
06.1998 - 02.2000
Diploma of Higher Education - Marketing, sales methods, international business, Management
EGC ( Ecole de commerce et de Gestion)
09.1995 - 06.1998
Certificate of Higher Education - English, Spanish and Italian
University of languages
09.1994 - 06.1995
A-Levels - Philosophy, English, Spanish, Italian
Institut Familial High school
09.1993 - 06.1994
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