Audrey Sena
Ashford,London
Summary
Audrey Sena is a dynamic and results-oriented IT personnel with six years of proven success in leading and delivering complex technology projects within diverse industries. Proficient in all aspects of project management, from initiation to closure, with a strong focus on meeting client requirements, budgetary constraints, and deadlines. Skilled in leading cross-functional teams to drive project success, utilizing effective communication and stakeholder management to foster collaboration and achieve project objectives. Adept at managing project scope, risks, and resources, while maintaining a keen eye for detail and quality assurance. Continually, she strives for excellence through ongoing professional development and innovation, ensuring the delivery of high-value solutions that exceed client expectations.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
ICT Officer
Zimbabwe Anti-Corruption Commission
Harare , Zimbabwe
2022.01 - 2023.10
- Was responsible for ensuring that IT services meet the needs and expectations of customers or users.
- Focused on identifying and establishing stakeholder partnerships with other organisations or companies to drive business growth and IT innovation.
- Developed and nurtured relationships with partners and stakeholders to create mutually beneficial IT related opportunities through the use of service level agreements (SLA).
- Was responsible for managing IT resources such as personnel, equipment, and budget effectively, based on business needs, project requirements, and strategic objectives.
- Was responsible for testing software and systems to ensure they meet quality standards and user requirements, perform metrics reporting and data analysis tasks to identify defects, bottlenecks, and areas for improvement in the development and deployment processes of projects and systems.
ICT Assistant
Traffic Safety Council of Zimbabwe
Harare , Zimbabwe
2017.03 - 2021.12
- Managed a team of 10 IT support staff responsible for providing technical assistance to end-users by doing an oversight of help desk operations, assign tasks, monitor performance, and ensure timely resolution of IT issues.
- Managed the organisation's computer systems, servers, and software applications.
- Was responsible for managing the organisation's IT security measures to protect against cyber threats and data breaches by implementing security policies, conducting risk assessments, and overseeing security audits and compliance.
- Would take on project management roles for IT-related projects, such as software implementations, network upgrades, or system migrations and make sure they are successful through planning, executing, and monitoring project activities to ensure successful outcomes within budget and schedule constraints.
- Managed relationships with IT vendors and service providers, including negotiating contracts, evaluating vendor performance, and ensuring that services meet the organisation's needs and standards.
Education
Master of Science - Information Systems Management
Midlands State University
Gweru, Zimbabwe 2016.01 - 2017.10
Bachelor of Science - Information Technology
Chinhoyi University of Technology
Chinhoyi/Zimbabwe 2011.08 - 2015.06
Skills
- Effective Planning and Prioritization
- Outstanding Administration Ability
- Coordination and Collaboration:
- Stakeholder Management
- Analytical Thinking
- Problem-Solving
- Compliance Management
- Continuous Professional Development
- Compliance Management
- Valid UK Driving License
Affiliations
- Learning New Skills
- Traveling
- Volunteering
Certification
Certified ISO 9001/2015 QMS Internal Systems Auditor
Certified ITIL 4 Foundation practitioner
Accomplishments
Volunteered in the deaf and mute community and workshops and learnt basic sign language and achieved a certificate to show for it.
Languages
English
Fluent
References
References available upon request.
Timeline
ICT Officer
Zimbabwe Anti-Corruption Commission
2022.01 - 2023.10
ICT Assistant
Traffic Safety Council of Zimbabwe
2017.03 - 2021.12
Master of Science - Information Systems Management
Midlands State University
2016.01 - 2017.10
Bachelor of Science - Information Technology
Chinhoyi University of Technology
2011.08 - 2015.06
Certified ISO 9001/2015 QMS Internal Systems Auditor
Certified ITIL 4 Foundation practitioner
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