Atul Vinayak
Summary
Experienced and customer-focused retail professional with a strong background in customer service, team leadership, and store operations. Skilled in supervising teams, training and developing staff, resolving customer issues, and ensuring efficient day-to-day operations. Proven ability to improve customer satisfaction, maintain high operational standards, and achieve business targets in fast-paced retail environments. Adaptable, reliable, and committed to delivering excellent service and leading high-performing teams.
Overview
10
10
years of professional experience
Work History
Customer Service Manger
B&M Retail
Bournemouth, Dorset
01.2026 - Current
- Led the customer service team to deliver an exceptional shopping experience and achieve service standards.
- Resolved complex customer complaints and enquiries promptly, ensuring high levels of customer satisfaction.
- Trained and developed team members on customer service and company policies, enhancing service delivery and team skills.
- Monitored team performance and provided feedback, fostering employee development and maintaining service quality.
- Collaborated with store management to enhance customer satisfaction and achieve store performance targets.
- Oversaw daily front-end operations, including tills, cash handling, and customer service desk activities.
- Ensured compliance with company policies, health and safety regulations, and operational procedures.
Supervisor
B&M Retail
Bournemouth, Dorset
05.2024 - 01.2026
- Supervised daily activities of store team to enhance operational efficiency.
- Trained and mentored new team members on company procedures and customer service standards to ensure compliance and quality.
- Ensured compliance with company policies, health and safety regulations, and security procedures.
- Oversaw cash handling, till reconciliations, and opening and closing store procedures.
- Managed stock replenishment and deliveries, ensuring inventory accuracy to maintain consistent product availability.
- Delivered excellent customer service and resolved customer enquiries and complaints professionally.
- Assisted the Store Manager in achieving sales targets, improving team performance, and maintaining high store standards
Team Member
B&M Retail
Bournemouth, Dorset
11.2023 - 05.2024
- Delivered excellent customer service and assisted customers with product enquiries.
- Replenished shelves and enhanced product displays to attract customers and drive sales.
- Operated tills accurately and processed cash and card transactions.
- Executed opening, closing, and shift change tasks to ensure smooth store operations.
- Received, unpacked, and organised stock deliveries efficiently.
- Maintained high standards of store cleanliness and presentation.
- Collaborated with colleagues to achieve store targets and streamline daily operations.
- Followed health and safety procedures to ensure a safe working environment.
Team Member
Greggs
Folkstone , Uk
05.2023 - 10.2023
- Collaborated with team members to deliver outstanding customer service, elevating customer satisfaction levels.
- Guided customers through buying process by answering product-related questions, enhancing their shopping experience.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Took orders and made suggestions to guest tastes and preferences.
- Built positive customer relations through effective communication, contributing to first-class service and company reputation.
- Maintained cleanliness and organisation of customer and food preparation areas, ensuring high appearance and quality standards.
- Arrived at restaurant in uniform, maintaining a professional appearance to align with company standards.
Health Care Assistant
Maidstone Care Agency
Maidstone , UK
09.2022 - 05.2023
- Assisted patients with hygiene, comfort, nutrition, bathing, dressing, toileting, and mobility while observing and reporting changes to enhance care quality.
- Built strong, trusting relationships with patients by providing continuous support and delivering the best possible care.
- Lifted patients using proper techniques and equipment to ensure safety and comfort during transfers.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Observed patient skin conditions and reported findings to registered nurse.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Maintained and cleaned medical equipment to ensure compliance with regulations and support department functionality.
Business Development Manager.
Golden Feeds Ltd.
Kerala , India
01.2017 - 12.2021
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Engaged potential customers through telephone, email, and in-person inquiries to build relationships and identify needs.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Tracked market trends and competitor activities to pinpoint opportunities for business growth.
- Analysed product and customer data to create accurate profit projections that informed strategic decisions.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
Education
Masters - Management Graduation in Business Administration: Management,
Rajiv Gandhi Council For Engineering Technology
India10-2015
UG - Management Graduation in Business Administration:
Mahatma Gandhi Council For Technical Education
Indian ,kerala10-2008
Skills
- Customer service
- Staff training
- Team leadership
- Operations oversight
- Account management
- Sales expertise
- Communication skills
- Client communication
- Conflict resolution
- Strategic planning
- Reporting skills
- MS Office
- MS Excel
- Team Building
- Staff Management
Languages
English
Advanced
C1
Hindi
Advanced
C1
Malayalam
Advanced
C1
Tamil
Advanced
C1
Timeline
Customer Service Manger
B&M Retail
01.2026 - Current
Supervisor
B&M Retail
05.2024 - 01.2026
Team Member
B&M Retail
11.2023 - 05.2024
Team Member
Greggs
05.2023 - 10.2023
Health Care Assistant
Maidstone Care Agency
09.2022 - 05.2023
Business Development Manager.
Golden Feeds Ltd.
01.2017 - 12.2021
Masters - Management Graduation in Business Administration: Management,
Rajiv Gandhi Council For Engineering Technology
UG - Management Graduation in Business Administration:
Mahatma Gandhi Council For Technical Education