Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

atul kunwar

Hayes,England

Summary

Flexible student driven to provide personable and professional service to support guest needs. Self-motivated team player with proven history of upbeat attitude and reliable work ethic. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work history

Guest service associate

Himalayan House
kathmandu
2019.07 - 2022.05
  • Facilitated check-in and check-out procedures for guests.
  • Greeted guests warmly and professionally for positive first impressions.
  • Prepared customer bills and processed payments upon check out.
  • Answered guest calls and resolved queries promptly and politely.
  • Addressed questions and escalated issues complaints to management.
  • Informed guests regarding events and announcements.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Implemented customer follow up to uphold service standards.
  • Shared informational brochures and details about policies to help guests make decisions.

Intern trainee

Sofitel
Mumbai
2017.11 - 2018.02
  • Interacting with customers professionally and courteously.
  • Preparing and serving food and beverages.
  • Food safety and hygiene practice.
  • Providing information to tourists about local attractions and activities.
  • Maintaining cleanliness and orderliness in guest areas.

Education

Master of Science - Digital marketing

York St John University
London
2022.09 - 2023.10

Bachelor of Science - Hospitality studies

IIBM College of Hotel Management
Pune, India
2016.11 - 2019.04

Higher Secondary Education Board - Management

Global College Of Management
Kathmandu, Nepal
2013.05 - 2015.06

Skills

  • Food & beverage service
  • Service coordination
  • Guest experience
  • Customer relations
  • Skills in managing multiple skills

Languages

English
Upper intermediate
Hindi
Advanced
Nepali
Native

Timeline

Master of Science - Digital marketing

York St John University
2022.09 - 2023.10

Guest service associate

Himalayan House
2019.07 - 2022.05

Intern trainee

Sofitel
2017.11 - 2018.02

Bachelor of Science - Hospitality studies

IIBM College of Hotel Management
2016.11 - 2019.04

Higher Secondary Education Board - Management

Global College Of Management
2013.05 - 2015.06
atul kunwar