Attya Osman
Birmingham,BIR
Summary
Accomplished professional with expertise in customer service excellence and language proficiency in Arabic, Tigrinya, Tigre, and English. Demonstrates strong problem-solving skills and confident speaking abilities. Known for excellent attendance, timekeeping, and quick turnaround on tasks without missing deadlines. Proficient in customer support software with a career goal to leverage multilingual capabilities and problem-solving expertise to enhance customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work history
Customer Service
Almanaar Store
01.2020 - 10.2024
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Streamlined processes through efficient record keeping.
- Assisted customers in making informed decisions by providing detailed product information.
- Enhanced communication channels through regular updates on company policies and promotions.
Administrative Officer
Zenith Education Centre
03.2019 - 01.2020
- Simplified complex information via clear, concise written communication skills; eased understanding across departments.
- Streamlined office procedures by implementing an efficient filing system.
- Improved student attendance records with meticulous tracking and reporting.
- Coordinated school events to foster community engagement.
- Handled correspondence between staff, parents, and students for improved understanding and transparency.
- Bolstered administrative efficiency by training in new software systems.
- Liaised with external agencies to secure resources for school programmes.
- Assisted in budget preparation, managing expenditure prudently.
Private Arabic Tutor
Diaa
05.2016 - 01.2019
- Collaborated with teachers, administrators and parents to determine how best to support student success
- Created personalized lesson plans to meet needs of diverse learners
- Assisted students in developing study skills and strategies.
- Adapted teaching style for individual learning capabilities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
Qualification
Skills
- Customer service Excellence
- Language Proficiency
( Arabic-Tigrinya- Tigre - English)
- Problem solver
- Confident speaker
- Excellent attendance and time keeping
- Quick turnaround, never missing deadline
- Strong skills for problem solving
- Familiarity with customer support software
Timeline
Customer Service
Almanaar Store
01.2020 - 10.2024
Administrative Officer
Zenith Education Centre
03.2019 - 01.2020
Private Arabic Tutor
Diaa
05.2016 - 01.2019
Qualification
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