Attosh Ali Mohammed

Duties and Responsibilities;

• Answering residents' queries in person, by phone and by e-mail

• Receiving and delivering parcels and post for residents

• Manage resident defect issues, report defects to the aftercare team, and liaise with contractors regarding remedial actions.

• Checking and ensuring apartments are ready before key handover to new homeowners. Preparing welcome gifts and documents.

• Arranging for and then conducting home demonstrations to new residents, giving instructions on the building process, domestic appliances, etc.

• Assisting the sales and Marketing team as required, conducting viewings for potential residents.

•Booking restaurants, theatre tickets, taxis, spas etc

• Arranging board room meetings, booking space, layout, setting up IT and booking catering

• Working with security and outside contractors to ensure the property is secure

• Covering Leisure Suite, checking residents in, booking courses, training sessions and treatments

Duties and Responsibilities,

• Worked across multiple departments, including Dining Room (Chef de Rang), Night-shift Reception, and Banqueting/Events Front of House, alongside primary housekeeping responsibilities.
• Managed staff scheduling, including creating timesheets and rotas for permanent and agency staff.
• Oversaw supply orders and inventory for the housekeeping department, ensuring operational efficiency.
• Ensured public areas were maintained to impeccable standards of cleanliness and presentation.
• Delivered personalized service to VIP guests, addressing their unique needs and ensuring exceptional experiences.
• Collaborated closely with the Housekeeping Supervisor to support smooth departmental operations.

Duties and Responsibilities,

• Supervised staff, scheduling, and performance to ensure excellent service.
• Managed daily operations, maintaining cleanliness and compliance with standards.
• Handled guest complaints, special requests, and ensured quality dining experiences.
• Oversaw inventory, stock orders, and accurate billing processes.

Duties and Responsibilities,

• Conducted staff performance appraisals and managed key performance indicators (KPIs) to ensure team efficiency.
• Oversaw staff rotas, ensuring optimal scheduling and coverage across housekeeping operations.
• Managed timesheets for agency staff to maintain accurate records and payroll coordination.
• Designed and delivered corporate training programs to enhance staff skills and maintain service standards.
• Implemented and monitored health and safety protocols to ensure compliance with regulations.
• Trained and mentored new housekeepers to uphold high-quality standards in service and operations.

Duties and Responsibilities,

• Supervised a team of 35 chambermaids and 15 porters across day and night shifts, ensuring efficient allocation, monitoring, and training.
• Maintained high service standards by managing guest room readiness, handling requests, lost property, mini-bars, and VIP care.
• Conducted daily briefings and monthly review meetings to support team performance and service quality.
• Provided administrative and IT system support, including office coordination and occasional relief for switchboard, valet, and reception.
• Delivered exceptional service recovery and handled guest interactions both face-to-face and via phone.

Duties and Responsibilities,

• Managed café opening/closing operations and ensured adherence to company standards.
• Supervised a team of 7 staff, overseeing scheduling, guidance, and performance.
• Handled stock checks, orders, cash handling, and daily banking.
• Acted as Manager in absence, ensuring smooth operations and resolving challenges.
• Executed tasks from Head Office, ensuring compliance with policies.