Attila M Tornyi
London,UK
Summary
Dynamic and commercially driven hospitality leader with over 20 years of experience delivering operational excellence within luxury hotels, fine dining restaurants, and high-volume hospitality environments. Proven track record leading multi-department operations, driving profitability, developing high-performing teams, and delivering exceptional guest experiences in fast-paced premium venues. Commercially astute with strong P&L ownership, people leadership, operational planning, compliance, and stakeholder management experience. Passionate about creating high-performing teams, operational efficiency, and delivering premium customer experiences at scale.
Overview
19
19
years of professional experience
Work history
Deputy General Manager - Opening Team
Osteria Angelina
London
2023.02 - 2026.07
- Selected as part of the pre-opening team at Osteria Angelina, contributing to operational excellence through establishing service standards, supporting SOP implementation, staff training, and team development within a high-end dining environment.
- Key Achievements:
- Improved table turnover time by 25% during peak hours while maintaining customer satisfaction standards.
- Successfully managed daily operations for a high-volume restaurant serving 300+ guests per day.
Interim Operations Manager
Whatley Manor Hotel & Spa
Malmesbury
2024.08 - 2025.01
- Led the operational performance of a luxury five-star hotel and spa environment, overseeing multiple departments with full accountability for people, guest experience, service delivery, labour management, and commercial performance.
- Key Achievements:
- Led daily hotel operations across multiple departments, ensuring seamless guest experience and operational efficiency
- Took ownership of labour control, departmental performance, and operational cost management
- Worked operationally and visibly on the floor, leading teams from the front during service delivery and peak trading periods
- Supported P&L performance through cost-saving initiatives and strategic labour planning
- Managed and developed teams through coaching, mentoring, and performance management
- Handled escalated guest concerns and operational challenges with professionalism and pace
- Conducted operational audits and compliance walkthroughs to maintain luxury hospitality standards
- Collaborated closely with senior leadership to drive operational improvements and commercial performance
Restaurant General Manager – Opening Team
Lunar by Niall Keating
Staffordshire
2022.11 - 2023.11
- Appointed to lead the launch and operational opening of a high-profile fine dining restaurant led by Michelin-starred chef Niall Keating.
- Key Achievements:
- Successfully opened and launched the restaurant, building operational structures and service standards from the ground up
- Recruited, trained, and developed a team of 15 employees ahead of launch
- Created a high-performance service culture focused on excellence and guest engagement
- Implemented operational systems, service procedures, and compliance standards
- Managed financial routines, labour planning, and day-to-day commercial performance
- Built strong customer relationships and helped establish the restaurant’s reputation during opening phase
- Maintained exceptional hygiene, safety, and operational compliance standards
Deputy General Manager
Whatley Manor Hotel & Spa
Malmesbury
2018.11 - 2022.11
- Progressed internally from Guest Services Manager to Deputy General Manager within one of the UK’s leading luxury hotel environments.
- Key Achievements:
- Supported full hotel operations with accountability for service standards, profitability, staffing, and operational delivery
- Led high-performing teams across front-of-house and operational departments
- Assisted in delivering annual financial targets and driving profitability through KPI management
- Managed recruitment, training, appraisals, and employee development
- Overcame compliance, health & safety, and operational standards
- Led daily operational briefings and coordinated departmental communication
- Implemented operational improvements to enhance service delivery and efficiency
Food & Beverage Manager
Gainsborough Bath Spa
Bath
2016.08 - 2018.09
- Managed food and beverage operations within a luxury hotel environment
- Controlled staffing levels, rota, and payroll management
- Improved operational efficiency and service standards
- Monitored budgets, costs, and inventory performance
- Supported operational delivery during high-volume service periods
Restaurant Manager
Restaurant Alimentum
Cambridge
2015.04 - 2015.11
- Managed daily restaurant operations within a Michelin-starred environment
- Led pre-service planning, team briefings, and operational coordination
- Focused on service excellence and guest satisfaction
Restaurant Manager
The Chester Grosvenor Hotel
Chester
2012.07 - 2015.05
- Led a team of 12 within a luxury hospitality environment
- Improved operational efficiency and labour performance
- Recruited and developed high-performing service teams
- Managed operational budgets and end-of-day financial controls
Assistant Restaurant Manager
Sharrow Bay Country House Hotel
Penrith
2007.09 - 2012.07
- Supported restaurant operations and team leadership
- Managed service delivery, guest satisfaction, and complaint resolution
- Assisted with rota planning and operational compliance
Education
Hospitality & Hotel Management
Gundel Karoly High School
Budapest, Hungaryundefined
WSET
Skills
SKILLS EMPLOYEE MANAGEMENT CONFLICT RESOLUTION
STAFF TRAINING
OPERATIONS MANAGEMENT
STOCK CONTROL AND ORDERING WASTAGE MINIMISATION
PRODUCT SOURCING
STRONG SALES ABILITY
COMPLAINT MANAGEMENT
CUSTOMER SERVICE
Timeline
Interim Operations Manager
Whatley Manor Hotel & Spa
2024.08 - 2025.01
Deputy General Manager - Opening Team
Osteria Angelina
2023.02 - 2026.07
Restaurant General Manager – Opening Team
Lunar by Niall Keating
2022.11 - 2023.11
Deputy General Manager
Whatley Manor Hotel & Spa
2018.11 - 2022.11
Food & Beverage Manager
Gainsborough Bath Spa
2016.08 - 2018.09
Restaurant Manager
Restaurant Alimentum
2015.04 - 2015.11
Restaurant Manager
The Chester Grosvenor Hotel
2012.07 - 2015.05
Assistant Restaurant Manager
Sharrow Bay Country House Hotel
2007.09 - 2012.07
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WSET
Hospitality & Hotel Management
Gundel Karoly High School