Reliable Security Officer experienced in screening individuals, monitoring access points and proactively identifying problematic behaviours. Attentive and observant, with willingness to step into and manage range of conflicts. Focused, detail oriented with 19 years of experience of protecting people, corporate assets and maintaining safety.
Experienced in risk assessment, FLHSS procedures in line with global standards, defect resolution, technical solutions and training implementation. Desiring a permanent position in a challenging and growth oriented environment.
Overview
19
19
years of professional experience
Work History
Duty Security Officer
Mandarin Oriental Hotel Group, Mayfair
London, Greater Lonodon
05.2023 - Current
Remained flexible in rapidly moving environment of a newly opening property, and constantly adapted to developing situations.
Conducted routine inspections of workflow in residences and the Hotel's main building, maintaining readiness for emergencies.
As a departmental trainer, I developed a comprehensive Residence tracker and database for accurate access control and continuously growing information database that is a pillar of other departments as well.
Collaborated with the property's main developers, their subcontractors and site managers, enforcement agencies for enhancing site security measures.
Maintained order and smooth operation by monitoring CCTV, access control and developing great relationship between residents/PAs and Mandarin employees.
Applied outstanding communication and interpersonal skills with consistency.
Increased efficiency by meticulously managing and distributing digital and mechanical access for apartments and hotel rooms. Including the management of crucial daily mail flow.
Classified physical and digital documentation with correct codes.
Maintained confidentiality of sensitive information, ensuring trust from residents, guests and colleagues alike.
Senior Security Officer
One Hyde Park, The Residences at Mandarin Oriental
London, 100. Knightsbridge
05.2018 - Current
Assisted intensive yearly safety audits within the department, including practical exercises, accident scenarios and near-misses.
Carried out monthly reviews on department members on SOP requirements, including follow up training.
Preparation of regular detailed written logs, incident reports and handovers on each shift for colleagues and management team.
Administered effective first aid and liaised with emergency services.
Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
Operated screening of posts and belongings entering the property.
Completed reports for highlighting suspicious circumstances, critical incidents and additional routine activities.
Precise use of access control systems, logging staff and visitor movement for accurate site records.
Conducted fire and security system testing to secure stable operation.
Secured building inspections, patrolling and monitoring CCTV cameras and Access Control systems
Provided friendly, courteous and efficient front line assistance, earning consistently positive customer feedback.
Duty Security Officer
One Hyde Park, The Residences At Mandarin Oriental
London, 100. Knightsbridge
12.2015 - 05.2018
Deterred thefts and property damage with imposing security presence.
Clearly conveyed important messages and key information during handovers to security personnel.
Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
Patrolled property during and out of business hours, observing activities and deterring vandalism or criminal activity.
Kept entrances secure with consistent visitor, personnel and package screening.
Created hazard-free environment by reporting on building damage and irregularities.
Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
Investigated alarms and incidents with rigorous evidence collection.
Loss Prevention Officer at DM London
contracted by Freeway Securities Ltd
London
02.2013 - 11.2015
Advised Management of DM London and their Selfridges, Rolex (Knightsbridge) and Westfield (White City) Staff on security and latest fraud matters, using intelligence and expertise from local Metropolitan Police Officers.
Deterred, detected and investigated stock loss at Selfridges, Westfield and Rolex (Knightsbridge) stores by performing regular stock take, and reviewing store operating and audit procedures.
Troubleshooted security systems and procedures such as stock transit between stores and card transactions, to ensure safety of staff and high value items.
Participated in several internal investigations, leading to significantly minimising the number of fraudlent transactions and loss of stock.
Assisted Selfridges and Westfield (White City) security teams to implement local crime reduction strategies, resulting in fewer incidents in high value item stores.
Residential Security Officer at One Hyde Park
contracted by Freeway Securities Ltd
London
06.2012 - 01.2013
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Reported suspicious activities and persons to the in house security team for appropriate incident management.
Authorised entrance papers, granting building access and recording arrival times to maintain security.
Signed in and issued passes to visitors and contractors.
Checked bags and identification with keen eye for detail.
Implemented loss prevention strategies inside the fully furnished luxury apartments, and delegated contractors for residents.
De-escalated threatening behaviour with firm and commanding presence.
Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
Covered evening and weekend shifts to meet company goals.
Close Protection Officer at 53. The Bishops Avenue
Spa Consultant / Director of Spa & Recreation at Mandarin Oriental Hotel GroupSpa Consultant / Director of Spa & Recreation at Mandarin Oriental Hotel Group