Attila Ercsei-Rotzik
Hastings,East Sussex
Summary
A highly adaptable and proactive professional with excellent communication skills, adept at collaborating with colleagues, management, and external agencies to achieve positive outcomes. Demonstrates a proven ability to remain calm and make sound decisions under pressure, ensuring safety and well-being in challenging situations. Possesses strong organisational skills with meticulous attention to detail, consistently maintaining accurate records and managing multiple priorities efficiently. Empathetic and approachable, skilled at building trust and rapport to provide personalized support and foster a positive environment. Committed to improving processes and supporting teams through initiative and adaptability.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Waking Night Manager
Headstart Residential Care Ltd
Hailsham, East Sussex
10.2018 - Current
- Lead and supervise a team of night staff to ensure the safety, welfare, and emotional wellbeing of children and young people during night hours.
- Respond to safeguarding concerns and incidents promptly, following established procedures and ensuring accurate documentation.
- Conduct regular welfare checks, monitor sleep patterns, and provide emotional support to children experiencing night-time anxiety or distress.
- Maintain high standards of record-keeping including incident reports, medication logs, and shift handovers.
- Liaise with daytime staff, social workers, and other professionals to ensure consistency of care and support planning.
- Provide leadership through active role modeling, supporting staff development and adherence to policies.
- Ensure a calm, structured environment conducive to rest and recovery, while being prepared to manage behavioral challenges appropriate.
Agency Care Worker
Onpoint Care Ltd
Hastings, East Sussex
05.2017 - 10.2018
- Delivered high-quality person-centred care across multiple care settings, including residential homes, nursing homes, and supported living environments.
- Assisted clients with daily living activities such as personal hygiene, dressing, medication administration, mobility, and meal support.
- Adapted quickly to new environments and care protocols while maintaining consistency, empathy, and professionalism.
- Built strong rapport with service users, promoting dignity, independence, and emotional wellbeing.
- Accurately maintained care plans, daily logs, and incident reports in line with regulatory and agency standards.
- Worked collaboratively with permanent staff, nurses, and multidisciplinary teams to ensure continuity and quality of care.
- Responded calmly and effectively to emergencies, safeguarding concerns, and challenging behaviors.
Agency Worker in mental health unit
Care Staff Bureau
Hastings, East Sussex
09.2016 - 05.2017
- Provided consistent, trauma-informed care to children and adolescents with complex mental health needs, including those experiencing emotional dysregulation, self-harm, or psychiatric crisis.
- Supported therapeutic routines and clinical interventions alongside nurses, psychologists, and psychiatrists in inpatient and secure settings.
- Built trusted relationships with young people, promoting a safe and supportive environment that fostered emotional regulation and positive development.
- Monitored and reported on mental state, mood changes, and risk indicators, contributing to multidisciplinary care plans and safeguarding procedures.
- De-escalated challenging situations using verbal de-escalation, distraction techniques, and a calm, empathetic approach.
- Followed strict policies regarding observation levels, incident reporting, and restrictive intervention protocols (MAPA/PMVA trained if applicable).
- Maintained confidentiality and professional boundaries while supporting the emotional, social, and physical needs of vulnerable young people.
On call coordinator
First Class Home Care
Hastings, East Sussex
02.2015 - 09.2016
- Managed out-of-hours operations for health and social care staffing, ensuring efficient coverage of urgent care shifts across residential, nursing, and supported living settings.
- Responded to emergency staffing requests, cancellations, and client issues with urgency and professionalism, maintaining 24/7 service continuity.
- Liaised with care staff and clients to allocate appropriate, compliant workers based on skillset, location, and shift requirements.
- Maintained up-to-date knowledge of staff availability, compliance documents, and service user needs using rota and scheduling systems.
- Handled complaints, incidents, and safeguarding concerns with discretion, escalating appropriately and documenting actions taken.
- Built strong rapport with care staff and service managers, ensuring high standards of communication, reliability, and client satisfaction.
- Demonstrated excellent time management, problem-solving, and decision-making skills under pressure.
Team Leader
Barchester Healthcare
Wadhurst, East Sussex
10.2014 - 02.2015
- Led a team of care staff in delivering high-quality, person-centred care to elderly residents, including those with dementia, physical disabilities, and complex health needs.
- Oversaw daily operations on shift, delegated tasks, and ensured effective handovers and continuity of care.
- Supported staff performance through supervision, mentorship, and training in accordance with CQC standards and best practice.
- Administered medication safely and accurately, maintained detailed care records, and ensured timely reporting of incidents or concerns.
- Liaised with families, GPs, district nurses, and other healthcare professionals to coordinate care and uphold residents' dignity and wellbeing.
- Promoted a safe, respectful, and inclusive environment by monitoring safeguarding risks, infection control, and compliance procedures.
- Handled conflict and emergency situations calmly and professionally, acting as the senior point of contact on shift.
Healthcare assistant
St Dominic's Nursing Home
Hastings, East Sussex
07.2013 - 10.2014
- Delivered compassionate, person-centred care to elderly residents, including those with dementia, palliative care needs, and reduced mobility.
- Assisted with personal care routines such as washing, dressing, toileting, and feeding, always maintaining dignity and respect.
- Supported residents with mobility and transfers using hoists, stand aids, and other mobility equipment in line with manual handling policies.
- Monitored and recorded vital signs, fluid intake, food charts, and general wellbeing, reporting concerns to nursing staff.
- Built strong, trusting relationships with residents and families, contributing to a warm and supportive home environment.
- Maintained accurate documentation and followed care plans to meet individual needs.
- Promoted infection control, hygiene, and health & safety standards across all areas of care.
Education
GCSEs - Languages/Religion
Theological High School
Targu Mures, Romania 09.2003 - 06.2007
Skills
Excellent communication skills, enabling effective collaboration with colleagues, management and external agencies to achieve positive outcomes
Proven ability to remain calm and make sound decisions under pressure, ensuring safety and well being in challenging situations
Strong organisational skills with meticulous attention to detail, consistently maintaining accurate records and managing multiple priorities efficiently
Highly adaptable and proactive, able to quickly respond to changing demands and take initiative to improve processes and support teams
Empathetic and approachable, building trust and rapport with individuals to provide personalized support and foster a positive environment
Affiliations
- Huge F1 fan and football fan. In my free time i like to spend as much time as possible outdoors with my children.
Accomplishments
Carer of the Year 2015 - Barchester Care awards.
Certification
NVQ Level 3 in residential childcare.
Languages
English
Advanced
German
Advanced
Romanian
Advanced
Hungarian
Advanced
Italian
Beginner
Timeline
Waking Night Manager
Headstart Residential Care Ltd
10.2018 - Current
Agency Care Worker
Onpoint Care Ltd
05.2017 - 10.2018
Agency Worker in mental health unit
Care Staff Bureau
09.2016 - 05.2017
On call coordinator
First Class Home Care
02.2015 - 09.2016
Team Leader
Barchester Healthcare
10.2014 - 02.2015
Healthcare assistant
St Dominic's Nursing Home
07.2013 - 10.2014
GCSEs - Languages/Religion
Theological High School
09.2003 - 06.2007
Similar Profiles
Shirylyn CabiyaanShirylyn Cabiyaan
Casual Cleaner at Rockpool Residential Age Care (5 Star Green Star Residential Age Care)Casual Cleaner at Rockpool Residential Age Care (5 Star Green Star Residential Age Care)
Shervinia TejadaShervinia Tejada
Care Service Employee at Southern Cross Care Orana Residential Aged CareCare Service Employee at Southern Cross Care Orana Residential Aged Care
Oyindamola OsifekoOyindamola Osifeko
Care Assistant at James Court Residential Care Home run by Nirosh Care Homes LimitedCare Assistant at James Court Residential Care Home run by Nirosh Care Homes Limited
ALLISON GELDARTALLISON GELDART
Tutor at St. Leonard's Academy Through Visions of EducationTutor at St. Leonard's Academy Through Visions of Education
Gavin WilsonGavin Wilson
Clerk of Works at Openreach LtdClerk of Works at Openreach Ltd