Attanis Antwi
London,Coulsdon
Summary
Accomplished professional with extensive expertise in customer service and hospitality, demonstrating proficiency in beverage serving, reservation system navigation, and understanding dietary requirements. Adept at maintaining high standards of hygiene practices and dining etiquette mastery, ensuring exceptional guest experiences. Skilled in communication excellence and multilingual communication, fostering strong customer relationships and building brand loyalty. Experienced in cash handling, payment processing, and complaint management, contributing to efficient restaurant operations. Committed to leveraging skills in sales persuasion and fashion awareness to drive business success while pursuing opportunities for career advancement within the hospitality industry.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
logistics Porter
Hilton London Metropole
London
11.2025 - 11.2025
- Coordinated logistics for multiple events ensuring seamless execution and attendee satisfaction.
- Managed inventory of supplies and equipment to support successful event operations.
- Developed detailed event schedules to optimise workflow and enhance productivity.
- Facilitated communication between vendors and event stakeholders to ensure alignment.
- Done this four times. Specifically on the 15th, 16th, 19, and 20th of November.
Waiting staff member
Hilton London Metropole
London
11.2025 - 11.2025
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organisation of dining areas to enhance guest experience.
- Collaborated with team members to ensure smooth service during busy periods and special events.
- Delivered food and beverages efficiently while adhering to health and safety standards.
- Engaged with guests to create a welcoming atmosphere and encourage repeat visits.
- Managed table settings and ensured proper presentation of food to meet high hospitality standards.
- I done this two times. specifically on the 21st and 22nd of November.
Customer assistant
Marks & Spencer
London, City of Westminster
06.2024 - 08.2024
- Assisted customers in finding products and provided tailored recommendations to enhance their shopping experience.
- Managed stock replenishment on sales floor to ensure product availability and maintain visual standards.
- Handled customer queries and complaints promptly, ensuring a positive resolution in a busy retail environment.
- Collaborated with team members to achieve daily sales targets and maintain high levels of customer satisfaction.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Improved customer relations by promptly addressing queries and concerns.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
Crew member
McDonalds
London, Lewisham
01.2023 - 11.2023
- Assisted team members in maintaining cleanliness and organisation of work area.
- Provided exceptional customer service by taking orders and addressing inquiries.
- Operated kitchen equipment efficiently to prepare food items according to standards.
- Collaborated with colleagues to ensure timely service during peak hours.
- Followed safety and hygiene protocols to maintain a safe work environment.
- Engaged with customers to ensure satisfaction and encourage repeat visits.
- Supported inventory management by restocking items and monitoring supplies.
- Participated in training sessions to enhance skills and improve performance.
Customer assistant
CeX
London, Croydon
06.2022 - 08.2022
- Assisted customers in selecting products by providing detailed information about features and benefits.
- Maintained sales floor by arranging merchandise, ensuring cleanliness and visual appeal.
- Processed transactions accurately using point-of-sale systems whilst delivering excellent customer service.
- Collaborated with team members to achieve daily sales targets and enhance overall customer experience.
- Responded to customer inquiries and resolved issues efficiently to maintain satisfaction levels.
- Organised stock levels by monitoring inventory and restocking shelves as needed.
- Monitored trends in consumer behaviour with keen attention to detail.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Built strong relationships with regular customers for repeat business.
Education
GCSEs -
Harris City Academy Crystal Palace
London 09.2017 - 06.2022
A-Levels -
Harris City Academy Crystal Palace
09.2022 - 05.2024
Skills
- Beverage serving
- Cleaning duties
- Patience and composure
- Reservation system navigation
- Understanding dietary requirements
- Restaurant operations familiarity
- Dining etiquette mastery
- Hygiene practices
- Silverware settings
- Table clearance efficiency
- Dietary requirements understanding
- Self-Checkout operation
- Restock procedures
- Patience and tolerance
- Communication excellence
- Sales persuasion
- Multilingual communication
- Initiative taking
- Building brand loyalty
- Fashion awareness
- Cash handling
- Complaint management
- Customer Service
- Confident communicator
- Payment Processing
- Stock counting
Languages
Swedish
Advanced
English
Fluent
Timeline
logistics Porter
Hilton London Metropole
11.2025 - 11.2025
Waiting staff member
Hilton London Metropole
11.2025 - 11.2025
Customer assistant
Marks & Spencer
06.2024 - 08.2024
Crew member
McDonalds
01.2023 - 11.2023
A-Levels -
Harris City Academy Crystal Palace
09.2022 - 05.2024
Customer assistant
CeX
06.2022 - 08.2022
GCSEs -
Harris City Academy Crystal Palace
09.2017 - 06.2022