Attalah Sharpe
London
Summary
A highly personable administrator with exceptional interpersonal skills, strong organisational abilities, and a focus on achieving desired results. Proven ability to build strong relationships, manage client expectations, and resolve issues effectively. Proficient in efficiently handling large volumes of administrative tasks. Addressing extensive numbers of enquiries and swiftly developing practical solutions, all while maintaining empathy, honesty, and a positive outlook in every interaction.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Patient Pathway Administrator
One Welbeck Digestive Health
London
10.2021 - 03.2025
- Front of house management: Maintain standards in the executive lounge and main reception area.
- Patient Interaction: Initial contact for over 150 patients daily. Managing the patient care journey through the centre efficiently and sensitively maintaining a patient centred approach at all times.
- Booking Management: Effectively working with the clinician practices to ensure effective utilisation of physician schedules, when booking in patient consultations and days case procedures.
- Data Handling: Maintaining accurate patient details on appropriate IT programmes/electronic care records, demonstrating outstanding attention to detail.
- Coordination: Collaborating with physicians, practice secretaries and stakeholders to ensure a seamless, integrated care pathway.
- Invoice Administration: Generate revenues by raising invoices, completing direct patient and third party billing.
Office Administrator
Specsavers Domiciliary LTD
London
10.2019 - 10.2021
- Scheduling Oversight: Efficiently organising and synchronising the team members' schedules to maximise the efficiency of their daily routes. Through strategic coordination of appointment times and locations.
- Revenue Management: Compiling month end billing, inclusive of sales invoices + closure of WIP.
- Administration Management: Organise and handle all forms of communication, reports, and paperwork for healthcare practitioners.
- Patient Communication: Providing non-clinical advice and information patients to and relatives, to maximise sales and increase company revenue.
- Ensuring the delivery of exceptional service, promptly responding to all patient calls.
- Coordination: Accountable for all patient referrals, ensuring they reach the GP practitioner.
- Liaising with external agencies, to gain patient information, resulting in an improved customer experience.
Receptionist/Administration Assistant
Specsavers
London
02.2017 - 10.2019
- Reception Supervision: Owned front of house responsibilities, including courier, post, phone and visitor management, while ensuring the accuracy of patient records and pretest forms.
- Operations Management: Ran day to day operations, completing check lists, driving housekeeping and maintenance standards.
- Conflict Resolution: Guarantees that all patient concerns are addressed satisfactorily.
Receptionist/Office Administrator
Preedy Glass Ltd
London
09.2016 - 01.2017
- Reception Management: First point of contact for clientele.
- Exceptionally prompt in responding to emails and phone calls.
- Filling Management: Revamped the filing system of customer quotes, to operationally improve the customer experience.
- Information Analysis: Data analysis to manage systems and inform project proposals.
Tesco Personal Shopper
Tesco.com
London
09.2014 - 09.2016
- Consumer Fulfilment: Exceptional quality control, when picking, packing and sorting orders.
- Exceeding Benchmarks: Consistently beating my timed picking rate KPI's set by management.
Education
A-Level or equivalent - Media Studies, Business, English
St Charles catholic sixth form college
01.2013 - 01.2015
GCSE or equivalent - 8 GCSE's Including Maths and English
Twyford C OF E High School
09.2008 - 06.2013
Skills
- Billing
- Problem solving
- Organisational
- Administrative Experience
- Communication
- Scheduling
- Emotional intelligence
Timeline
Patient Pathway Administrator
One Welbeck Digestive Health
10.2021 - 03.2025
Office Administrator
Specsavers Domiciliary LTD
10.2019 - 10.2021
Receptionist/Administration Assistant
Specsavers
02.2017 - 10.2019
Receptionist/Office Administrator
Preedy Glass Ltd
09.2016 - 01.2017
Tesco Personal Shopper
Tesco.com
09.2014 - 09.2016
A-Level or equivalent - Media Studies, Business, English
St Charles catholic sixth form college
01.2013 - 01.2015
GCSE or equivalent - 8 GCSE's Including Maths and English
Twyford C OF E High School
09.2008 - 06.2013
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