Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Atta Sohail

Atta Sohail

Birmingham,West Midlands

Summary

Proactive and adaptable leader with over 4 years of experience across retail, logistics, and education sectors. Demonstrated ability to manage teams, resolve conflicts, and streamline workflows to meet operational goals. Proven track record in customer service, staff supervision, and safety compliance. Strong communicator with experience handling multilingual environments and high-pressure situations. Passionate about creating efficient, supportive, and customer-focused workspaces.

Overview

5
5
years of professional experience

Work history

GSCE Invigilator

Waverly Studio College
Birmingham, West Midlands
01.2022 - 07.2024
  • Italian and German Invigilator
  • Examined according to the instructions in the relevant language
  • Seated candidates in line with seating plan.
  • Explained exam conditions and procedures before entering exam area.


Team leader

Getir
Birmingham, West Midlands
12.2021 - 04.2023
  • Maintained and replenished stock
  • Ensured excellent product availability, monitoring stock levels
  • Covered extra shifts and maintained schedule to achieve store goals.
  • Managed customer complaints mutually beneficial resolutions.
  • Resolved conflicts effectively, promoting harmony within the workforce.
  • Streamlined workflow for a more efficient process.

Bay Marshal

Royal Mail Group
Birmingham, West Midlands
10.2019 - 07.2021
  • Maintained safety through attentive, responsive supervision.
  • Directed and regulated traffic to maintain safe site flow..
  • Led team of fire safety inspectors, providing guidance and training.
  • Facilitated traffic flow during rush hours, reducing congestion.

Customer Service Advisor, volunteering

AK Center
Birmingham
10.2019 - 07.2020
  • Handled customer queries via telephone and online platforms.
  • Assisting customers with government guideline information.
  • Ensured high levels of customer satisfaction by resolving issues.
  • Used CRM tools to log interactions and track queries.

Education

BA (Hons) in Law and Practice - Law and Practice

BCU
Birmingham
09.2022 -

NVQ Level 3 - Interpreter Diploma Level 3

Study Hub
06.2024 - 09.2024

NVQ Level 3 - Business

South and City College Birmingham
09.2020 - 07.2022

GCSEs - Mathematics, English

South and City College Birmingham
09.2020 - 07.2022

Skills

  • Team Leadership
  • Staff Supervision
  • Customer Service
  • Conflict Resolution
  • Workflow Optimization
  • Inventory Management
  • Time Management
  • Client Communication
  • Problem Solving
  • Multilingual Communication (Italian & German)
  • CRM Systems
  • GDPR Compliance
  • Data Entry & Record Keeping
  • Attention to Detail
  • Health & Safety Awareness
  • Adaptability
  • Organization
  • Professionalism
  • Scheduling & Shift Coordination
  • Training & Mentorship

Languages

English
Fluent
Italian
Native
german
Advanced
Punjabi
Fluent
Urdu
Native

Timeline

NVQ Level 3 - Interpreter Diploma Level 3

Study Hub
06.2024 - 09.2024

BA (Hons) in Law and Practice - Law and Practice

BCU
09.2022 -

GSCE Invigilator

Waverly Studio College
01.2022 - 07.2024

Team leader

Getir
12.2021 - 04.2023

NVQ Level 3 - Business

South and City College Birmingham
09.2020 - 07.2022

GCSEs - Mathematics, English

South and City College Birmingham
09.2020 - 07.2022

Bay Marshal

Royal Mail Group
10.2019 - 07.2021

Customer Service Advisor, volunteering

AK Center
10.2019 - 07.2020
Atta Sohail