Atta Sohail
Birmingham,West Midlands
Summary
Proactive and adaptable leader with over 4 years of experience across retail, logistics, and education sectors. Demonstrated ability to manage teams, resolve conflicts, and streamline workflows to meet operational goals. Proven track record in customer service, staff supervision, and safety compliance. Strong communicator with experience handling multilingual environments and high-pressure situations. Passionate about creating efficient, supportive, and customer-focused workspaces.
Overview
5
5
years of professional experience
Work history
GSCE Invigilator
Waverly Studio College
Birmingham, West Midlands
2022.01 - 2024.07
- Italian and German Invigilator
- Examined according to the instructions in the relevant language
- Seated candidates in line with seating plan.
- Explained exam conditions and procedures before entering exam area.
Team leader
Getir
Birmingham, West Midlands
2021.12 - 2023.04
- Maintained and replenished stock
- Ensured excellent product availability, monitoring stock levels
- Covered extra shifts and maintained schedule to achieve store goals.
- Managed customer complaints mutually beneficial resolutions.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Streamlined workflow for a more efficient process.
Bay Marshal
Royal Mail Group
Birmingham, West Midlands
2019.10 - 2021.07
- Maintained safety through attentive, responsive supervision.
- Directed and regulated traffic to maintain safe site flow..
- Led team of fire safety inspectors, providing guidance and training.
- Facilitated traffic flow during rush hours, reducing congestion.
Customer Service Advisor, volunteering
AK Center
Birmingham
2019.10 - 2020.07
- Handled customer queries via telephone and online platforms.
- Assisting customers with government guideline information.
- Ensured high levels of customer satisfaction by resolving issues.
- Used CRM tools to log interactions and track queries.
Education
BA (Hons) in Law and Practice - Law and Practice
BCU
Birmingham 2022.09 -
NVQ Level 3 - Interpreter Diploma Level 3
Study Hub
2024.06 - 2024.09
NVQ Level 3 - Business
South and City College Birmingham
2020.09 - 2022.07
GCSEs - Mathematics, English
South and City College Birmingham
2020.09 - 2022.07
Skills
- Team Leadership
- Staff Supervision
- Customer Service
- Conflict Resolution
- Workflow Optimization
- Inventory Management
- Time Management
- Client Communication
- Problem Solving
- Multilingual Communication (Italian & German)
- CRM Systems
- GDPR Compliance
- Data Entry & Record Keeping
- Attention to Detail
- Health & Safety Awareness
- Adaptability
- Organization
- Professionalism
- Scheduling & Shift Coordination
- Training & Mentorship
Languages
English
Fluent
Italian
Native
german
Advanced
Punjabi
Fluent
Urdu
Native
Timeline
NVQ Level 3 - Interpreter Diploma Level 3
Study Hub
2024.06 - 2024.09
BA (Hons) in Law and Practice - Law and Practice
BCU
2022.09 -
GSCE Invigilator
Waverly Studio College
2022.01 - 2024.07
Team leader
Getir
2021.12 - 2023.04
NVQ Level 3 - Business
South and City College Birmingham
2020.09 - 2022.07
GCSEs - Mathematics, English
South and City College Birmingham
2020.09 - 2022.07
Bay Marshal
Royal Mail Group
2019.10 - 2021.07
Customer Service Advisor, volunteering
AK Center
2019.10 - 2020.07