Summary
Overview
Work history
Education
Skills
Timeline
Generic

Atlanta Finch

Worcester,Worcestershire

Summary

Experienced professional with a strong background in adaptable leadership and workforce scheduling. Demonstrates integrity and ethics, with a focus on customer orientation and performance analysis. Skilled in employee development, results-driven strategies, profit and loss understanding, health and safety compliance, inventory control, written and verbal communication, fire code knowledge, and fire hazard identification. Committed to achieving organisational goals while ensuring a safe and compliant work environment.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work history

Shift manager

McDonald's
Malvern , Worcestershire
12.2016 - Current
  • Motivated employees towards achieving sales, customer service and speed targets to increase overall store revenue.
  • Maintained cleanliness and hygiene standards across the work area, ensuring a continuous 5 star hygiene rating and continuously increasing score from external auditors.
  • Actively continuing team morale through effective communication and feedback practices with performance monitoring, corrective coaching regularly and informing when policies or procedures have changed to allow staff to work to there best ability as minimise possible future confusion.
  • Managed inventory control on the floor to reduce daily waste and oversee ordering test is done every other day to ensure the appropriate stock is ordered with the appropriate amount.
  • Optimised shift schedules daily to improve operational efficiency. Looking at schedules in advance to plan in any peaks in business that may arise from events happening in the local area.
  • Resolved customer complaints promptly to maintain high service standards.
  • Assisted employees in resolving workplace conflicts, improved overall team harmony.
  • Oversee cash management processes, ensure accuracy at the end of each shift and at the end of each trading day. Currently in a 24h store so oversee daytime safe key holder and cash management and then the cash up at the end of the day of the evening safe key holder and the system shut down ready for the next trading day. Also handle the weekly Cash-In-Transit company and organise change deliveries.
  • Oversee the PDM calender completion (planned daily maintenance) to ensure equipment is running at optimal level to minimise any equipment faults that may impact business and follow the fire up/fire down schedule to not waste energy.
  • Trained new hires, set up mentoring relationships to drive team performance and overlooked regular e-verifications ensuring training is being followed and carried out correctly and at a high standard. Verbally coached new and long term staff on the floor and via e-verifications and fed back to trainers/management.
  • Established and maintained organised working environment for team of up to 50 staff members of all abilities.
  • Ensured safe work environment by upholding high cleanliness standards on shift and implementing health and safety measures/protocols. Safeguarded colleagues by adhering strictly to health and safety regulations. Managed health and safety documentation for audit readiness.
  • Oversaw daily internal food safety audits to check policies and procedures were correctly implemented, quarterly/ yearly external audit results used to developing targeted action plans to manage non-compliance. executed rigorous food safety protocols to ensure contamination free workplace and maintained cleanliness and hygiene.

Horse riding instructor

Malvern Riding School
Malvern , worcestershire
01.2015 - 05.2017
  • Upheld high standards of animal welfare whilst teaching students about equine care and taught students horsemanship etiquette to maintain discipline during sessions
  • Maintained equestrian equipment, extending its lifespan.
  • Developed personalised training programmes and lessons plans to improve rider confidence and advance ability/ performance. Monthly performance reviews to see how improvements was going.
  • Conducted safety briefings to ensure injury-free riding lessons and whilst completing daily maintenance tasks around the animals and the yard.

waitress

Blue Orchid Thai Restaurant
Ledbury, Herefordshire
03.2014 - 03.2016
  • Provided recommendations on specials or seasonal offerings for increased sales revenue.
  • Utilised professional communication skills to resolve customer complaints.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Executed food and drink orders accurately to improve customer satisfaction rates.

Education

GCSEs - Environmental Science, History, German

John Masefield High School
Ledbury, Herefordshire
09.2011 - 07.2013

A-Levels - Travel and Tourism, Archaeology, Critical Thinking

Hereford Sixth Form
Hereford, Herefordshire
09.2013 - 07.2015

NVQ Level 3 - Equine Management

Equine Management
Holme Lacy, Herefordshire
09.2015 - 07.2017

Skills

  • Adaptable leadership
  • Workforce scheduling
  • Integrity and ethics
  • Customer orientation
  • Performance analysis
  • Employee development
  • Results-driven
  • Profit and loss understanding
  • Health and Safety Compliance
  • Inventory control
  • Written and verbal communication
  • Fire code knowledge
  • Fire hazard identification

Timeline

Shift manager

McDonald's
12.2016 - Current

NVQ Level 3 - Equine Management

Equine Management
09.2015 - 07.2017

Horse riding instructor

Malvern Riding School
01.2015 - 05.2017

waitress

Blue Orchid Thai Restaurant
03.2014 - 03.2016

A-Levels - Travel and Tourism, Archaeology, Critical Thinking

Hereford Sixth Form
09.2013 - 07.2015

GCSEs - Environmental Science, History, German

John Masefield High School
09.2011 - 07.2013

Similar Profiles

Create profile
Atlanta Finch