Atiq Ur Rehman

• Successfully supervising & coordinating activities of restaurant staff during shift, including servers, cooks, and other team members, while ensuring smooth operations & excellent customer service, assigning duties & responsibilities to staff members, providing training & guidance as needed, and ensuring all team members adherence to restaurant policies & procedures
• Guaranteeing high levels of customer satisfaction by addressing customer inquiries, concerns, and complaints promptly & professionally, overseeing flow of orders in kitchen and confirming while maintaining quality standards, and monitoring inventory levels of food & supplies & placing orders with suppliers as needed
• Monitoring food quality, presentation, & portion sizes to guarantee consistency & adherence to restaurant standards, addressing operational issues & resolving conflicts or challenges and meeting & exceeding sales targets for shift through effective upselling techniques, promotion of menu items, & efficient service delivery
• Identifying opportunities to streamline operational processes, improve efficiency, and reduce wait times for customers, while resulting in more pleasant dining experience, building rapport with customers, fostering repeat business, and promoting brand loyalty through exceptional service & memorable dining proficiencies

Represented JazzCash in the field through HRPSP, driving market penetration and product adoption across assigned territories.
Consistently met or exceeded monthly targets for new mobile wallet account activations, contributing to the financial inclusion mission of JazzCash.
Deployed JazzCash QR code scanners across retail and merchant outlets to expand digital payment infrastructure and promote cashless transactions.
Improved brand visibility by ensuring strategic placement of JazzCash POS materials in high-traffic retail locations.
Played a key role in market development by encouraging transaction volume growth through merchant training, awareness campaigns, and customer engagement.
Provided on-ground feedback to regional managers on competitor activities, customer behavior, and product effectiveness to help refine strategy.

• Successfully achieved secondary sales volume targets, driving consistent growth in regional market share and revenue generation.
• Maintained 100% attainment of monthly GSM activations, KPI goals, and channel development benchmarks across assigned territory.
• Oversaw field team operations, provided coaching and support, and ensured team motivation and productivity across daily, weekly, and monthly cycles.
• Fostered strong relationships with a wide retail network, ensuring high engagement, retention, and sales performance at the shop level.
• Addressed and resolved retailer complaints regarding Retail Sales Officers (RSOs) promptly, improving service satisfaction and maintaining trust.
• Delivered ongoing training to retailers on product features, pricing, and promotional campaigns to ensure accurate market communication.
• Managed administrative duties, including performance reporting, route planning, and territory analytics to support data-driven decision-making.
• Ensured full market visibility and awareness for all new product launches and promotional offers by executing structured communication and visibility plans.