ATINUKE DE-DRAVO
London,United Kingdom
Summary
Reliable, organised professional with hands-on experience in customer-facing, administrative, and call centre roles. Brings strong telephone communication, empathetic service, accurate documentation, and the ability to stay composed in challenging situations, including aggressive interactions and fraud concerns. Well suited to recruitment work that depends on judgement, pace, and rapport.
Overview
9
9
years of professional experience
Work History
Sales Assistant
BETFRED
London
02.2025 - Current
- Built positive relationships with customers through attentive, personalised service while working effectively in a target-driven environment.
- Managed busy customer-facing shifts independently, resolving enquiries and maintaining high service standards during peak periods.
- De-escalated challenging situations calmly and professionally, maintaining a safe environment while effectively resolving customer concerns.
- Processed cash transactions and high-value payouts accurately, ensuring reliable transaction records and adherence to financial procedures.
- Identified suspicious behaviour and potential scams, escalating concerns through fraud-prevention procedures to protect customers and mitigate financial risk.
Customer Service Advisor
Next
Leicester
10.2024 - 01.2025
- Managed challenging customer situations professionally, escalating complex cases to supervisors and ensuring customers were informed throughout the resolution process.
- Investigated customer enquiries and complaints, taking ownership of issues and coordinating with internal teams to deliver timely and effective resolutions.
- Processed refunds and replacements accurately, ensuring customer records were current and adhering to company procedures for efficiency.
Property Assistant
Crown Agency
London
06.2023 - 07.2024
- Coordinated appointments, repairs, and contractors to advance property issues efficiently and reduce delays.
- Handled enquiries from tenants and landlords via telephone and email, resolving issues and implementing suitable solutions.
- Maintained accurate property and customer records, ensuring organised information for timely follow-up.
Inbound Call Centre Agent
Intelling
Leicester
07.2023 - 10.2023
- Handled high volumes of inbound calls, identifying customer needs and resolving enquiries to enhance customer satisfaction.
- Recorded customer information and detailed case notes to facilitate timely follow-up and resolution of enquiries.
- Scheduled appointments and raised work tickets to ensure accurate recording and progression of customer requests to appropriate teams.
Insurance Broker Intern
Banksome
Lagos
01.2021 - 08.2021
- Prepared accurate insurance and claims documentation, ensuring clear and organised client information for efficient processing.
- Maintained confidential client records accurately, supporting effective claims administration through meticulous attention to detail.
- Supported team with documentation and record management, facilitating timely progress of client and claims-related tasks.
Administrative Assistant
Petake Employment Link
London
06.2017 - 08.2017
- Maintained accurate office records, filing, and correspondence to support efficient day-to-day administrative processes.
- Responded to customer enquiries and provided administrative support to enhance team operations.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled photocopying documents, updating files and faxing communications for staff.
Education
Diploma of Higher Education (DiPHE) - Mathematics with Actuarial Science
University of Leicester
A Levels - Mathematics, Economics and Chemistry
Rossall School
BlackpoolSkills
- Administrative and Database Management
- Records management
- Fraud prevention
- Customer service
- Complaint resolution
- Telephone communication
- Organisation
- Time management
- Client rapport
- Client relationship building
- Confident communicator
- Patience and empathy
Accomplishments
Early Academic Achievement | Houses of Parliament, London — May 2014
Recognised for achieving GCSE Mathematics (Grade A) and Chemistry (Grade C) by Year 7
Timeline
Sales Assistant
BETFRED
02.2025 - Current
Customer Service Advisor
Next
10.2024 - 01.2025
Inbound Call Centre Agent
Intelling
07.2023 - 10.2023
Property Assistant
Crown Agency
06.2023 - 07.2024
Insurance Broker Intern
Banksome
01.2021 - 08.2021
Administrative Assistant
Petake Employment Link
06.2017 - 08.2017
Diploma of Higher Education (DiPHE) - Mathematics with Actuarial Science
University of Leicester
A Levels - Mathematics, Economics and Chemistry
Rossall School