ATIMA BHATNAGAR

• Accountable for CRM implementation.
• Responsible for CRM reporting.
• Established high level project plans for repurposing service.
• Partnered with Tech, legal and procurement teams as part of repurposing pilot.
• Partnered with product marketing to ensure effective use of tools to track and manage marketing initiatives.
• Identified customer support costs related to new service offerings feeding into business case and value articulation.

Responsible for optimising the use of the Benevolent Platform™ to enhance disease deployments from a tech ops and quality perspective.

• Design of tech quality frameworks to deliver externalised products.
• Leading service design and support transition strategies for new product offerings.
• Leading data improvement activities.
• Consult to inform role enabling decision making at ELT level.

• Product lead for all activities related to implementation of new Statistical compute environment in R&D to enable reduction in E2E submission time by 25%.
• Strategic road-map creation with alignment to business needs and OKRs.
• Infrastructure implementation for foundational aspects of program (Azure/Kubernetes).
• Established E2E service and and support processes reducing support costs by £2,000,000.
• Implementation and optimisation of ITIL/ITSM within DevOps environment.
• Lead for Validation Planning , automation of documentation (see me systems), alignment to Tech strategies, alignment to Pharma Gxp deliverables.
• Co-ordination and prioritisation of backlogs using Agile processes within SAFe frameworks.
• Accountability for legacy suite of statistical compute products within R&D, Including but not limited to SAS environments, SAS licensing, R & Python instances for use within Bio statistics and data management.
• Management of globally diverse teams including large offshore teams, such as engineers, UX designers, support services up to 30 employees globally, including full time and contractor resources

• Led creation and management of strategic planning maturity process and guidelines for over 100 R&D products.
• Enabling role with big emphasis on strategic thinking and maturity of strategic data analysis for product.
• Enabled bench marking activities including org trends and tech trends to enable reduction in vendor costs by 25%.
• Implementation of enterprise change into Agile product model.
• Elimination of traditional processes - Waterfall vs Agile.
• Leadership facilitation role which helped drive change in org design and process to enable operational effectiveness.
• Led High Performing Teams initiatives for R&D tech LT.

• Service management responsibility for statistical computing environments, data management environments, Spotfire analytics, high performance computing environments, Accenture life sciences cloud (ALSC) and Data management workbench (DMW).
• Championed development of new services to improve operational output and meet KPIs.
• Led implementation of ITIL processes and improvement of SLA's alongside strategic management of applications and sourcing within the analysis and reporting Tech support org.
• Led change programs to consolidate an centralise services consisting of contract consolidation savings.
• Established transition of support for GSKs Clinical portfolio of applications from one offshore support vendor to another, enabling cost reduction of over £1,000,000.
• Established Key metrics and management of Vendor support and licensing and contracts.
• Led tech audit responses as well as adherence to Pharma Gxp processes.
• Management of budgets.
• Improved SLA from 90% to 98% resolution time
• Improved customer feedback score/NPS from 45% to 80%.
• Analysed customer feedback and trends to drive process improvements.

• Service management responsibility for portfolio of applications within Tech for Legal, Compliance and Procurement (Sarbanes-Oxley) globally.
• Established of ITIL process for area, strategic targets and process improvements.
• Management of globally diverse teams.
• In depth procurement process knowledge.
• Owned savings plans of £1,500,000
• Led transition of ERP application from in house to SaaS offering.

• Maternity leave.

• Lead for application migration planning and communication with core central teams, in market workers and third parties Commercial Tech supporting Sales Force and marketing organisations.
• Lead for Technical project management.
• Implemented Migration targets through realisation of new opportunities.
• Enabled migration of full suite of application for Sales force and Commercial groups enabling strategic alignment and savings of over £3.5 mil.

• This role was predominately focused on strategic planning as part of the commercial Tech Application Services leadership team.
• Lead for key planning activities aligned with Commercial Tech objectives.
• Established Strategic frameworks, which enabled service managers to manage their tool data during the merger of Europe and International Pharma.
• Enabled effective rationalisation through implementation of TOC model (total cost of ownership) resulting in better decision making and savings of over £1 mil.
• Owned organisational transformation plan for Application Services Commercial Tech.
• Worked with and managed third parties such as Cegedim (data provider), IBM, Cisco and external consultancies.
• Cross functional role with global reach.

Three Year rotation for Future leader Development:

3rd Year Placement - Commercial Tech

• Responsible for expansion of offshore design centre.
• Management and point of contact for creative agencies, legal, finance, marketing and sales.

2nd yr placement, Access Management

• Implementations of validated system Gxp systems.
• Planned and developed scripts for User acceptance, functional and technical testing.

1st yr placement, End User Services

• Lead for analysis of service improvement opportunities.

• Management of SLAs and KPIs.
• Increased tool adoption by 60%.
• Led new tool adoption and change management program.