atif iqbal
Summary
I am highly motivated and dedicated professional with over 20 years of experience delivering exceptional customer service. Possesses a strong understanding of workplace structure, culture, and operational procedures, combined with a proven commitment to continuous improvement and professional growth. Confident and articulate when engaging with both colleagues and clients, consistently striving to exceed expectations through a proactive and detail-oriented approach. Demonstrates resilience and adaptability, with the ability to perform effectively under pressure and maintain high standards in demanding environments. Known for reliability, perseverance, and a strong work ethic, with a willingness to take on new challenges and extend working hours when required. A perfectionist by nature, committed to achieving excellence in all tasks undertaken.
Overview
21
21
years of professional experience
Work History
Service Desk
DHL Express
01.2022 - 03.2026
- Coordinated bookings for client shipments to various countries, ensuring timely delivery.
- Managed international booking processes for clients
- Communicated with businesses to confirm correct weights and readiness of shipments for collection.
- Checked and updated shipment details to ensure accuracy and compliance.
- Trained on chat bot, chat support assistant.
Customer service agent
DHL Express
05.2021 - 01.2022
- Responded to customer inquiries, providing accurate information and resolving issues to enhance customer satisfaction.
- Coordinated shipment bookings for clients, facilitating logistics for multiple international destinations.
- Checked and updated shipment details to ensure timely delivery and accurate tracking.
- Contacting depots for updates on shipment.
customer service agent
Thames Water
11.2020 - 05.2021
- Delivered exceptional customer service to clients.
- Assisted customers with product inquiries in a retail environment.
- Managed accurate booking processes to ensure client satisfaction.
- Performed effectively under pressure, providing acknowledgement and signposting support.
- Ensuring the client data is up to date.
- Drafted and sent email inquiries to gather information from suppliers.
Administration Officer
Eagle Cars
01.2020 - 11.2020
- Liaised with clients over the phone to address inquiries and coordinate bookings effectively.
- Managed and processed bookings accurately for clients.
- Responded promptly to all email inquiries from clients.
- Provided transportation for a diverse range of professional clients, ensuring timely and reliable service.
- Ensured vehicles were well maintained to guarantee safety and reliability for all clients.
- Providing journey information to passengers.
Administration Officer
Cintracks Limited
03.2018 - 12.2019
- Executed administrative tasks in office environment, supporting daily operations and enhancing workflow.
- Liaising with clients over the phone.
- Answering all email inquires.
- Facilitated transportation for diverse professional clients, ensuring timely and reliable service.
- Providing journey information to passengers.
- Ensuring vehicles are well maintained.
Office Manger
Atlantic Cars
02.2015 - 02.2018
- Managed company accounts and created staff rotas to optimise workforce scheduling.
- Resolved client complaints and issues, enhancing overall satisfaction and service quality.
- Liaising with clients over the phone, in person and electronically.
- Coordinated transportation services for diverse professional clients, ensuring timely and efficient travel.
- Conducted interviews with drivers to assess qualifications and suitability for roles.
- Ensuring vehicles are well maintained.
- Providing journey information to passengers.
- Costing jobs, dealing with queries, quotations and working with subcontractors.
Chauffeur
500 Cars
12.2011 - 01.2015
- Transported diverse professional clients to various destinations, ensuring timely arrivals.
- Transported clients to their requested destinations.
- Assisted passengers with entering and exiting the vehicle safely.
- Assisted passengers with luggage to enhance comfort and efficiency.
- Delivered journey information to passengers for a smoother travel experience.
- Ensuring vehicle is well maintained.
Sales Consultant
Maia Consulting
04.2010 - 12.2011
- Sold mobile phone contracts, broadband and SIM only deals to customers, aligning solutions with their needs to enhance satisfaction.
- Achieved sales targets by collaborating with team members, fostering a supportive environment to drive collective success.
- Monitored stock levels and coordinated orders with suppliers to ensure product availability, supporting seamless customer experience.
Sales Assistant
ASDA Stores Ltd
06.2007 - 03.2011
- Prioritised customer satisfaction, maintaining a friendly demeanour while managing a busy environment.
- Supported customers in person, addressing needs and inquiries promptly.
- Advised customers while handling cash, taking stock, and merchandising goods on the shop floor.
- Collaborated effectively with team members to achieve common goals and enhance workflow.
- Covered for staff in other departments in order to ensure that the business ran smoothly.
Administration
Thames Cars
01.2009 - 03.2010
- Managed client and driver interactions, overseeing booking processes to ensure seamless operations.
- Coordinated delivery schedules for drivers and vehicles to optimise service efficiency.
- Conducted quality checks and allocated services to drivers to enhance service delivery.
- Maintained high standards of professional service across all areas.
Sales Representative
Zenith Stay Bright Conservatories
05.2005 - 04.2006
- Promoted and secured orders from existing and prospective customers through relationship-based approach, enhancing customer loyalty.
- Demonstrated products and services to existing and potential customers and assisted them in selecting those best suited to their needs.
- Expanded client base by making targeted telephone calls to prospective clients.
- Booked sales leads by contacting potential clients via phone and email, contributing to pipeline growth.
Education
NVQ Level 2 - Tenet support and housing
Loughborough College
Loughborough01-2026
BTEC Diploma - ICT Practitioner
Thames Valley University
Reading01-2008
Enterprise Foundation Pathway level 2 -
Thames Valley University
Reading01-2007
GCSE's - ICT B, English C, Religious Education C, Science E, and Maths D
Al-Karam School
Nottinghamshire01-2005
various subjects and mock exams
The Bulmershe School
Reading01-2004
Skills
- IT service desk experience
- Service desk operation understanding
- Microsoft Excel
- Microsoft Word
- Amazon Connect phones
- Verint
- Chat support
- Customer relationship management
- Data accuracy
- Diplomat Systems
- Auto-Cab
- Cab time
- Vistec
- Microsoft Teams
- Zoom
- Skype for Business
- Outlook
- Client management
- Email communication
- Shipment coordination
- Time management
- Client interaction
- Problem solving
- Attention to detail
- Process optimization
- Team collaboration
- Fluent in English
- Fluent in Urdu
- Service desk knowledge
- IT support experience
- Courier service familiarity
Languages
Fluent in English
Urdu
Punjabi
Hindi
Understand some regional languages
Awards
- Bonuses for hitting sales targets, Maia Consulting, 2011-01-01
- 5 a side football tournament, Reading Community Shield, 2008-01-01
- Physical Recreation, Duke of Edinburgh Award, 2005-01-01
- Attendance and good behaviour, Al Karam Award, 2005-01-01
References
- Ms Lucy Reeves, DHL, Manager, Lucy.Reeves@dhl.com
- Mr Nathan Brown, Thames Valley University, nathan.brown@reading-college.ac.uk
- Mr Waseem Khan, Thames Water, Manager, waseem.khan@thameswater.co.uk
Hobbies and Interests
- I go to the gym regularly and play football
- Try to cycle to work
- Being a social person, I like to dine and always look out for popular restaurants
- Enjoy experiencing different cultures and traditions by travelling around the world
- Trying different kinds of food
Timeline
Service Desk
DHL Express
01.2022 - 03.2026
Customer service agent
DHL Express
05.2021 - 01.2022
customer service agent
Thames Water
11.2020 - 05.2021
Administration Officer
Eagle Cars
01.2020 - 11.2020
Administration Officer
Cintracks Limited
03.2018 - 12.2019
Office Manger
Atlantic Cars
02.2015 - 02.2018
Chauffeur
500 Cars
12.2011 - 01.2015
Sales Consultant
Maia Consulting
04.2010 - 12.2011
Administration
Thames Cars
01.2009 - 03.2010
Sales Assistant
ASDA Stores Ltd
06.2007 - 03.2011
Sales Representative
Zenith Stay Bright Conservatories
05.2005 - 04.2006
NVQ Level 2 - Tenet support and housing
Loughborough College
BTEC Diploma - ICT Practitioner
Thames Valley University
Enterprise Foundation Pathway level 2 -
Thames Valley University
GCSE's - ICT B, English C, Religious Education C, Science E, and Maths D
Al-Karam School
various subjects and mock exams
The Bulmershe School