Athulya Shaji
Senior Systems Engineer
Summary
Experienced Software Developer and MSc Computer Science graduate equipped with a diverse and promising skill set. Proficient in various platforms, languages, and embedded systems. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team. Bringing forth a positive attitude and the willingness and motivation to learn new programs.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Timeline
Customer Service
Spoon Street
03.2023 - Current
Customer Service Representative
Bank of Ireland - HCL
07.2022 - 02.2023
MSc Computer Science -
University of Ulster
04.2022 - 05.2023
Senior Systems Engineer
Infosys
12.2017 - 10.2021
Bachelor of Technology in Electrical and Electronics Engineering - undefined
Cochin University of Science and Technology
07.2013 - 05.2017
Skills
Python (Programming Language)
Work History
Senior Systems Engineer
Infosys
12.2017 - 10.2021
- Facilitated onboarding training programs as an Educator, overseeing content development, class organization, exam preparation, and performance evaluation for participants
- Managed multiple batches of 100+ trainees, addressing batch requirements throughout their six month training programs as the designated batch owner
- Provided upskilling to a substantial number of employees, ranging from 500 to thousands, in Python, Data Structures and Algorithms (DSA), Database Management Systems (DBMS), JCL, COBOL, DB2, CICS, and REXX
- Supervised and guided trainees in full application development on IBM Mainframe using DB2, COBOL, and CICS as part of their training curriculum
- Conducted performance evaluations for hundreds of trainees, assessing their progress and proficiency
- Implemented and maintained the z/OS operating system, while closely monitoring job execution to resolve any issues promptly
- Contributed to the development and migration of the company's learning platform to a new cloud first and mobile-first solution resulting in a 70 % increase in accessibility and usage
- Authored and co-authored various courses on the new learning platform, designing structured learning paths to enhance skill acquisition and knowledge retention
- Collaborated with fellow developers to design and code solutions tailored to specific internal business needs.
Customer Service Representative
Bank of Ireland - HCL
07.2022 - 02.2023
- Demonstrated expertise in navigating and utilising various online banking platforms to assist customers with account management, fund transfers, bill payments, troubleshooting login issues, resetting passwords, and providing guidance on using digital banking tools and features
- Possess in-depth knowledge of banking products and services, including savings accounts, checking accounts, loans, credit cards, and online banking features
- Demonstrated strong verbal and written communication skills in interacting with diverse customers and building rapport to foster positive customer relationships
- Adhered to established quality standards and compliance regulations, such as KYC (Know Your Customer) and AML (Anti-Money Laundering), while processing transactions and handling sensitive customer information
- Conducted investigations into compliance incidents, documenting findings, and ensuring timely and accurate reporting of compliance-related matters
- Collaborated with internal stakeholders, including legal, risk management, operations, and IT teams, to address compliance-related issues and streamline processes.
Customer Service
Spoon Street
03.2023 - Current
- Management role includes Key Holder, cashing up, Responsible for implementing training of new staff members
- Provide outstanding customer service to ensure a positive customer experience
- Assisted customers with product inquiries, purchases, and returns
- Collaborated with team members to achieve sales targets and meet store objectives.
Education
MSc Computer Science -
University of Ulster
04.2022 - 05.2023
Bachelor of Technology in Electrical and Electronics Engineering - undefined
Cochin University of Science and Technology
07.2013 - 05.2017
Languages
English
Malayalam
Hindi
References
References available upon request
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