Athulya Mohanan
Patient Administrator
Bow
Summary
Motivated and goal- oriented healthcare professional with a robust educational background in public health & policy and practical experience as a dental assistant in the UK. Adept at managing patient interactions, processing claims, and ensuring compliance with healthcare regulations. Looking to leverage my analytical and interpersonal skills in a Patient Administrator role to enhance operational efficiency and patient satisfaction. Committed to delivering exceptional patient care and optimizing administrative processes in a dynamic healthcare environment.
Overview
4
4
years of professional experience
Work History
Dental Assistant
Woolwich Gentle Dental Care
06.2024 - Current
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sterilized dental instruments and equipment, and restocked supplies to prep for the next patient, and maintained health and safety practices.
- To contribute to the smooth running of the patients' administrative process throughout the patient journey.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Office Administrative Assistant
Fine Tutors
09.2023 - 03.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Greeted incoming visitors, parents and customers professionally and provided friendly, knowledgeable assistance.
- Handled payments and set up monthly instalments
Customer Service Cashier
Tariq Halal
11.2022 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Junior Dentist
Varad Dental Clinic
03.2021 - 06.2022
- Created individualized treatment plans to maintain and restore oral health of patients.
- Diagnosed and treated infections, mouth ulcers, and other dental conditions with oral mucosa.
- Performed ultrasonic scaling and tartar removal.
- Class I and Class II cavity preparations were performed, along with restorative treatments such as fillings of cavities with amalgam and glass ionomer cement.
- Completed consultations with patients for treatment plan.
- Interpreted X-rays to make accurate diagnosis and treatment plans.
Medical Officer
Vidal Health Insurance TPA
09.2021 - 04.2022
- Processing medical insurance and evaluation of legible documents.
- Paid or denied medical claims based on established claims processing criteria.
- Managed large volume of medical claims on daily basis and checked legibility of the documents.
- Confirmed consistent and accurate medical recordkeeping practices.
Education
Master of Science - Global Public Health & Policy
Queen Mary University of London
London, United Kingdom 04.2001 -
Bachelor of Dental Surgery -
Bangalore Institute of Dental Sciences
Bangalore, India 04.2001 -
Skills
Equipment Sterilization
Patient Services
Patient Counseling
Clinical Support
Nursing
Adaptability
Interpersonal skills
Time management
Office Administration
Customer service
Basic financial awareness
Basic Mathematics
Teamwork
Languages known : English , Hindi and Malayalam
Timeline
Dental Assistant
Woolwich Gentle Dental Care
06.2024 - Current
Office Administrative Assistant
Fine Tutors
09.2023 - 03.2024
Customer Service Cashier
Tariq Halal
11.2022 - 08.2023
Medical Officer
Vidal Health Insurance TPA
09.2021 - 04.2022
Junior Dentist
Varad Dental Clinic
03.2021 - 06.2022
Master of Science - Global Public Health & Policy
Queen Mary University of London
04.2001 -
Bachelor of Dental Surgery -
Bangalore Institute of Dental Sciences
04.2001 -
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