Athshaam Hussain
9 Davison Terrace Blackburn ,Lancashire
Summary
Senior Travel Consultant with strengths in itinerary planning, client care and supplier negotiation. Delivers accurate bookings, tailored travel arrangements and smooth trips for varied clients.
Overview
1
1
Language
1
1
Certification
26
26
years of professional experience
Work History
Senior Travel Consultant
UTravel360 Limited
Blackburn, Lancashire
11.2016 - Current
- Managed complex itineraries for high-profile clients, coordinating smooth destination transitions.
- Crafted customised travel itineraries aligning with client budgets and preferences.
- Engaged with clients to understand travel needs, fostering rapport and trust throughout the planning process.
- Owned travel work end-to-end, maintaining 100% booking accuracy consistently.
- Coordinated group bookings for couples, executives, and special needs travellers, ensuring all specific requirements were fulfilled.
- Booked flights, hotels, and excursions with competitive pricing and accurate confirmations.
- Trained junior consultants on travel trends and customer service excellence expectations.
- Negotiated rates to maximise profits while maintaining preferred supplier standards.
hajj & Umrah Travel Consultant
British Hajj Travel Limited
Preston, Lancashire
01.2010 - 06.2016
- Coordinated travel arrangements for groups, couples, executives, and special needs clients, ensuring personalised service.
- Advised clients on travel documentation requirements, including visas and passports, for seamless international travel.
- Managed flight, hotel, and excursion bookings to secure competitive rates.
- Reserved tickets and booked accommodations to fulfil diverse customer travel needs efficiently.
- Organised and printed travel dates, schedule and airline information to present detailed itinerary to customers.
- Executed marketing strategies to promote travel deals and packages, enhancing agency visibility and driving sales.
Travel Consultant
Easy Travel & Tours
London
08.2005 - 01.2010
- Managed bookings for flights, hotels, and excursions, securing competitive rates and confirming reservations accurately.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Organised all holiday matters from beginning to end, including booking tickets and accommodation and securing rental transportation.
- Reserved tickets, booked accommodations and rental transportation to accommodate needs of customers.
- Handled client queries and concerns with professionalism, offering prompt solutions to maintain high service standards.
- Resolved booking issues and complaints efficiently, minimising inconvenience and maintaining client trust in the agency.
- Educated customers about visas and documents required for specific travel destinations.
- Printed tickets, passes, and brochures for customers in a timely manner.
- Processed payments securely using credit and debit cards, ensuring confidentiality of sensitive customer information.
Travel Consultant
Mark One Travel Ltd
London
05.2000 - 08.2005
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Handled client queries and concerns with professionalism, offering prompt solutions to maintain high service standards.
- Ensured high-level guest service by going above and beyond to achieve client needs and resolve issues.
- Reserved tickets, booked accommodations and rental transportation to accommodate needs of customers'.
- Recorded customer details using CRM system, interactions and trip plans with [Software] CRM system.
Education
NVQ Level 3 - travel & Business
Stockport College
Stockport01-1999
NVQ Level 2 - Business studies
Blackburn College
Lancashire01-1998
GCSEs - School
Witton Park High School
Blackburn, BBD01-1994
Skills
- Itinerary planning
- Booking accuracy
- Group reservations
- Supplier negotiation
- Fare ticketing
- Travel compliance
- Global distribution systems
- Global Distribution System (GDS)
- Travel software
- Revenue management
- Customer relationship management
- Client networking
- Multitasking efficiency
- Team training
- Problem solving
Languages
Urdu
Intermediate
B1
Certification
ABTA Qualification
IATA Qualification
Timeline
Senior Travel Consultant
UTravel360 Limited
11.2016 - Current
hajj & Umrah Travel Consultant
British Hajj Travel Limited
01.2010 - 06.2016
Travel Consultant
Easy Travel & Tours
08.2005 - 01.2010
Travel Consultant
Mark One Travel Ltd
05.2000 - 08.2005
NVQ Level 3 - travel & Business
Stockport College
NVQ Level 2 - Business studies
Blackburn College
GCSEs - School
Witton Park High School