Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
Hi, I’m

Athira Krishnan Mini Radhakrishnan

Barking
Athira Krishnan  Mini Radhakrishnan

Summary

Seeking a role in the airline industry to utilize customer service expertise, multilingual proficiency, and administrative skills in delivering exceptional passenger experiences and contributing to operational excellence. With over two years of experience in front desk operations and guest relations, proficient in administrative tasks and adept at managing high-pressure environments. Strong skills in conflict resolution, effective communication, and multitasking ensure seamless operations and passenger satisfaction. As a friendly Sales Assistant, specialize in retail apparel sales and possess expert knowledge about on-trend fashions and products. Bring excellent experience in major brand sales within a fashion-forward customer demographic. Committed to providing excellent customer service, motivated, organized, detail-oriented, and empathetic to customer needs. Expertise lies in helping customers find the products and services that best suit their needs.

Overview

4
years of professional experience
1
Certification

Work History

Poundland

Sales Assistant
01.2024 - Current

Job overview

  • Delivered excellent customer service, assisting over 100+ customers daily with inquiries and purchases
  • Increased sales by building strong customer relationships and providing excellent service.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Maintained inventory and processed transactions with 98% accuracy, ensuring a smooth customer experience
  • Managed high-pressure situations, such as resolving complaints, while maintaining professionalism

NIMS Medicity

Front Office Executive
06.2021 - 08.2023

Job overview

  • Assisted over 100 patients and visitors daily, ensuring a professional and welcoming first impression
  • Coordinated scheduling and inquiries, reducing wait times by 15%
  • Managed multi-line phone systems for internal and external queries
  • Streamlined administrative processes, improving operational efficiency and service delivery
  • Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
  • Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
  • Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
  • Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.

Education

University of Kerala

Bachelor of Business Administration
01.2021

University Overview

Skills

  • Customer Interaction
  • Multilingual
  • Problem-Solving
  • Administrative Expertise
  • Time Management
  • Sales expertise
  • Complex Problem-solving
  • Relationship building
  • Stock management

Certification

  • Principles of Management, NPTEL, IIT Roorkee, 2023
  • Consumer Behaviour, NPTEL, IIT Kharagpur, 2023
  • Diploma in Hospitality Management, Alison Online, 2024

Accomplishments

Accomplishments
  • Recognized for achieving high guest satisfaction rates.
  • Improved operational workflows at NIMS Medicity, enhancing service efficiency.

Languages

English
Advanced
C1
Hindi
Upper intermediate
B2
Malayalam
Proficient
C2
Tamil
Proficient
C2

References

References
Available upon request.

Timeline

Sales Assistant
Poundland
01.2024 - Current
Front Office Executive
NIMS Medicity
06.2021 - 08.2023
University of Kerala
Bachelor of Business Administration
Athira Krishnan Mini Radhakrishnan