Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
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ATHIRA THANKACHAN

Gateshead

Summary

Accomplished professional with expertise in SAP Materials Management (SAP MM), Salesforce & CRM tools, and business analysis. Demonstrates strong strategic planning and thinking, governance, risk management, and compliance (GRC) capabilities. Proficient in customer service and key account management, with a proven track record in organisational leadership and team collaboration. Skilled in Excel functions such as VLOOKUP & XLOOKUP, with strong communication and presentation skills. Committed to data protection and GDPR compliance while proactively identifying errors. Career goal includes leveraging administrative proficiency to enhance operational efficiency within a dynamic organisation.


Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Health Records Assistant

Freeman Hospital
Newcastle upon Tyne
04.2024 - 07.2025
  • Provide effective and efficient health records services that will deliver the timely availability of paper health records to support patient care.
  • Management of the digitized data that forms part of the electronic patient record.
  • Providing an effective and efficient Scanning Bureau service that will include preparing, scanning, validating, and uploading diverse document types.
  • Participating in the process of achieving and also undertaking the prompt processing of deceased patient paper health records.
  • Conducted regular reviews of the filing system; resulted in improved document management.
  • Assisted in compiling health statistics; improved hospital reporting system efficiency.
  • Transferred paper-based health records into digital format for better accessibility.
  • Reviewed medical records for completeness, leading to enhanced service delivery.
  • Handled sensitive information delicately, supporting ethical practices within workplace environment.
  • Observed confidentiality policies in storage and protection of medical data.

Cashier

Nisa Local
Birtley, Gateshead
08.2022 - 08.2023
  • Balance the cash drawer at the beginning and the end of the shift.
  • Operate the cash register and process payments via credit/debit cards or other payment methods.
  • Handle customer complaints or escalate them to a supervisor when necessary.
  • Verify the authenticity of currencies and ensure all transactions are legitimate.
  • Perform opening and closing duties as required, including securing the cash register.

Healthcare Assistant

HC-One
Newcastle upon Tyne
02.2022 - 07.2022
  • Helping patients undertake personal tasks, including washing, showering, and using the toilet.
  • Listening to the particular needs of patients and acting on these needs as appropriate.
  • Notifying healthcare professionals if temperatures, pulse rates or respiration rates are abnormal or seem worrying.
  • Liaising with families, nurses, and other healthcare professionals regarding patient care.
  • Accurately documenting care provided, changes in condition, and other relevant information in patient records.
  • Following infection control and health and safety protocols to ensure the well-being of patients and staff.

Customer service advisor

Premiere Convenience Store
Gateshead
10.2021 - 12.2021
  • Managed complex customer issues to successful resolution.
  • Designed training programmes for enhanced team performance.
  • Handled high volume of calls daily for faster issue resolution.
  • Resolved pressing customer issues, ensured repeat business.
  • Responded to difficult situations calmly, gained trust of aggrieved customers.
  • Assisted customers in product selection to boost sales.

Education

Master's degree - International Business Management

University of Teesside
Middlesbrough
09.2021 - 05.2023

Bachelor's degree - Commerce, Finance and Taxation

Mahatma Gandhi University
India
06.2017 - 03.2020

Skills

  • SAP Materials Management (SAP MM)
  • Salesforce & CRM Tools
  • Business Analysis & Requirements Gathering
  • Strategic Planning & Thinking
  • Governance, Risk Management, and Compliance (GRC)
  • Customer Service & Key Account Management
  • Organizational Leadership & Team Collaboration
  • Excel (VLOOKUP & XLOOKUP)
  • Strong Communication & Presentation Skills
  • Data Protection & GDPR Compliance
  • Proactive in identifying errors
  • Administrative proficiency

Certification

  • Learning SAP MM (Materials Management) – LinkedIn
  • Salesforce Essential Training – LinkedIn
  • Business Analysis: Essential Tools and Techniques – LinkedIn
  • Excel: VLOOKUP and XLOOKUP for Beginners – LinkedIn
  • Strategic Planning – Oxford Home Study
  • Risk Management – Open University
  • Leveraging AI for Governance, Risk, and Compliance – LinkedIn
  • Customer Success Management Fundamentals – LinkedIn
  • Key Account Management – LinkedIn
  • Strategic Thinking – LinkedIn

References

References available on request

Timeline

Health Records Assistant

Freeman Hospital
04.2024 - 07.2025

Cashier

Nisa Local
08.2022 - 08.2023

Healthcare Assistant

HC-One
02.2022 - 07.2022

Customer service advisor

Premiere Convenience Store
10.2021 - 12.2021

Master's degree - International Business Management

University of Teesside
09.2021 - 05.2023

Bachelor's degree - Commerce, Finance and Taxation

Mahatma Gandhi University
06.2017 - 03.2020

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ATHIRA THANKACHAN