ATHIRA SHAJI

Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

• Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
• Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.

· Analyzing sales strategy and determining sales potential

· Dealing and resolving customer queries and concerns

· Identifying customers needs and able to close a sale

· Handling the overseas customers

· Market research and Market analysis.

· Preparing the new product catalogue involved pricing of products

· Identify elements and perform XML tagging.

· Validating XML files with client provided DTD or Schema.

· Resolve error instances from internal/customer feedback.

· Updating the error log.