Athina Lappa
Darley Abbey , DERBY
Summary
Enthusiastic and motivated individual with 10 year experience in Customer Service and Sales related roles . Skilled in resolving issues efficiently, driving sales and building lasting customer relationships .
Strong focus on team collaboration, adaptability, and achieving results.
Excellent communication ,interpersonal and negotiation skills.
Reliable, flexible and quick learner, adept at handling changing needs and priorities. Friendly and approachable, with natural ability to create welcoming and trusty environment.
Open to new professional challenges .
Overview
10
10
years of professional experience
Work history
Accountant, Bookkeeper
JC Home Improvements LTD
Littleover, Derby
01.2025 - Current
- Manage bookkeeping for a portfolio of 15 clients ,ensuring accuracy in financial records and compliance with regulatory requirements .
- Performed initial client assessment and analysis .
- Oversee accounts payable and receivable functions ,ensuring timely payments and minimising outstanding debts .
- Prepare and submit VAT returns .
Receptionist
Holiday Inn Derby - Nottingham M1, JCT.25 by IHG
04.2023 - 04.2025
- Creating a positive experience for guests from check in to check out .
- Processing new bookings via Opera system , ensuring accurate data capture .
- IHG point record and tracking .
- Organised and updated weekly schedules and monthly calendar obligations.
- Responded to email and telephone enquiries promptly and professionally .
- Ensuring maximum room occupancy and up-selling of hotel services and facilities to the guests .
- Managing customer complaints and needs , providing solutions effectively .
Customer Service and Sales Office Administrator
Zanfish Wholesales Ltd
05.2022 - 03.2023
- Create, enter data and close work orders
- Excellent use of Sage ,Word ,Excel
- Communicating with shipping and logistic departments to ensure timely and accurate deliveries.
- Maintained up to date product knowledge such as availability price and specifications.
- Oversaw office budget to responsibly allocate equipment and resources .
- Managed front desk operations ,attending to a daily average of 70 calls and 30 client walk ins with high professionalism
Guest Relations Executive
Holiday Inn ,North Acton
12.2020 - 12.2021
- Detailed information regarding arrivals and room requirements.
- Have up-to-date information on daily room occupancy.
- Providing excellent customer service as per hotel standards.
- Coordinate with housekeeping.
- Overseeing VIP guests, arrivals, and departures.
- Welcome guests during check-in, and give them a fond farewell during check-out.
- Providing information regarding the hotel, town attractions, activities, transport, etc.
F&B Supervisor
Holiday Inn , North Acton
06.2019 - 12.2020
- Managing the daily operations of our food and beverage services, and ensuring exceptional customer experiences.
- Train, mentor, and manage staff to maintain high performance standards.
- Developed food and drink menus based on season trends, Restaurant theme and Chef inputs .
- Counting stock and ordering supplies when required . Proficient knowledge of the Opera system.
- Prepare staff schedules and manage costs effectively. Address customer feedback and resolve issues promptly and professionally.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
Social Media Marketing Specialist
RODOULA SA.
07.2015 - 05.2018
- Introduce innovative media and advertising plans for product branding.
- Identify relevant new advertising and promotion concepts.
- Develop social media strategy.
- Implement marketing plans.
- Collaborate with the design and content creatior teams to align marketing efforts.
- Manage and grow the company's presence on social media platforms.
- Stay updated on digital marketing trends for Pastries, Cakes and apply best practices.
Education
A-Levels - Bussiness
Grow Greek tourism
Higher National Diploma - Department of Tourism Management
University of West Attica
Skills
- Friendly , positive attitude
- Excellent communication and customer service
- Maintained accurate records of customers orders and Sale activities
- Ability to analyze data and generate reports
- Proficient knowledge of Windows, Microsoft Office and Outlook, Micros, Opera, Sage, and Word systems
- Teamwork and collaboration
- Strong attention to detail
- Negotiation skills
Languages
Greek, English
Native language
Danish
Beginner
Timeline
Accountant, Bookkeeper
JC Home Improvements LTD
01.2025 - Current
Receptionist
Holiday Inn Derby - Nottingham M1, JCT.25 by IHG
04.2023 - 04.2025
Customer Service and Sales Office Administrator
Zanfish Wholesales Ltd
05.2022 - 03.2023
Guest Relations Executive
Holiday Inn ,North Acton
12.2020 - 12.2021
F&B Supervisor
Holiday Inn , North Acton
06.2019 - 12.2020
Social Media Marketing Specialist
RODOULA SA.
07.2015 - 05.2018
Higher National Diploma - Department of Tourism Management
University of West Attica
A-Levels - Bussiness
Grow Greek tourism
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