Athina Benia

Specialized in managing research degree services with expertise in regulatory compliance, data management, and stakeholder engagement to enhance academic quality and student experiences.

Core Skills & Responsibilities

- Service Development: Enhanced procedures and services for research students and doctoral candidates, ensuring regulatory compliance and improved academic experiences.

- Data Management & Compliance: Implemented robust data practices in line with HESA and UKVI requirements, supporting accurate university planning and performance analysis.

- Regulatory Expertise: Provided guidance on research policies and regulations, ensuring consistency in ethics and appeals processes.

- Stakeholder Engagement: Built strong relationships with university faculties and external partners, ensuring effective information sharing and operational efficiency.

- Assessment & Quality Assurance: Managed the PGR lifecycle, ensuring compliance in assessments and supporting quality initiatives through data-driven improvements.

Dedicated professional with a proven track record in guiding apprentices through their development journeys, ensuring compliance with ESFA funding rules, and fostering a supportive learning environment. Expert in managing progress reviews and facilitating effective communication between learners, employers, and academic teams.

Key Achievements & Responsibilities

-Responsible for the preparation, collation, analysis, and monitoring of apprenticeship program data. This included submission of the Individualised Learner Return (ILR) to the Education & Skills Funding Agency (ESFA), ensuring data accuracy and timeliness

- Successfully managed the scheduling, planning, and execution of regular progress reviews using the APTEM platform, enhancing learner and employer engagement.

- Acted as the primary liaison between academic teams and employers, ensuring smooth communication and timely resolution of issues.

- Provided targeted coaching to empower apprentices and employers, facilitating the practical application of Standards' knowledge, skills, and behaviors (KSBs) in workplace settings.

- Guided learners through reflective dialogues to document KSBs, aiding in the development of comprehensive portfolios and preparation for End Point Assessments.

- Played a crucial role in onboarding new program participants, leveraging collaboration with central services to develop and distribute support materials for the APTEM platform.

Experienced Programme Administration Manager with a strong track record in overseeing the administration of diverse academic programs. Proficient in managing student records, coordinating committees, and ensuring regulatory compliance to enhance both staff and student experiences.

Key Responsibilities & Achievements

- Managed the administration of a diverse portfolio of courses, coordinating with staff and students to facilitate smooth operations.

- Oversaw student enrolment and maintained accurate student records, ensuring compliance with university processes and regulations.

- Provided clerical support for formal committees and exam boards, efficiently processing student results and maintaining academic integrity.

- Updated course documentation, such as unit handbooks, and coordinated unit evaluations and electronic submissions to ensure current and relevant materials are available.

- Addressed queries from students and staff, serving as a knowledgeable resource on university processes and regulations.

- Held line-management responsibilities, guiding and developing administrative staff to maintain high service standards.

Skilled Research Programmes Administrator with extensive experience in managing postgraduate research degree programmes. Adept at coordinating recruitment processes, supporting prospective students, and ensuring compliance with academic and financial procedures.

Key Responsibilities & Achievements

- Proactively managed the administration of BSEER's postgraduate research degree programmes, ensuring smooth and efficient operations.

- Led the postgraduate recruitment process, including correspondence with potential students, application reviews, interview arrangements, and processing admissions decisions.

- Served as the first point of contact for prospective students, providing detailed information on admissions procedures, regulations, funding opportunities, and financial details such as fees and stipends.

- Organized comprehensive induction events for new students, ensuring a positive start to their academic journey.

- Ensured awareness and compliance with the Graduate School Research Log requirements among staff and students, supporting the DGT in monitoring processes.

- Produced reports on student admission statistics, providing valuable insights for management meetings.

- Collaborated with the BSEER Communications and Marketing Manager to effectively market the Postgraduate Research Programmes.

- Processed funded student fee and stipend payments, maintaining financial accuracy and compliance.

Detail-oriented Program Administrator with expertise in managing the daily operations of academic programs and supporting institutional diversity initiatives. Proven ability to enhance program efficiency and promote equality and diversity within academic environments.

Key Responsibilities & Achievements

- Managed the day-to-day operations and administration of the LLM International Business Law (distance learning) at the City Law School, ensuring seamless delivery of the program.

- Provided comprehensive administrative support for the Athena SWAN Charter, contributing to City Law School's efforts to enhance its Equality and Diversity profile.

- Supported the development and implementation of frameworks and strategies to build on existing practices and promote an inclusive academic environment.

- Facilitated communication and coordination between faculty, staff, and students to ensure alignment with program objectives and diversity goals.

Organized Continuing Education Administrator with experience in managing CPD courses and providing exceptional student support. Skilled in handling enrolments, updating course information, and coordinating marketing efforts.

Key Responsibilities

- Supported CPD courses by efficiently handling student inquiries regarding course details, availability, and pricing, ensuring accurate information delivery.

- Managed student enrolments by advising on online processes and assisting with enrolments over the phone when necessary.

- Administered online payment procedures using the WPM system, ensuring accurate information transfer and successful transaction completion.

- Maintained course websites and online store pages, synchronizing course statuses and ensuring accessible payment links.

- Assisted in planning and organizing evening course marketing and promotional activities.

- Provided general administrative support to enhance course delivery and student experience.

Administrative Officer with experience in supporting academic departments and programs. Proficient in managing events, maintaining systems, and providing comprehensive support to enhance organizational operations.

Key Responsibilities

Efficient Administrative Officer with experience in supporting academic departments and programs. Proficient in managing events, maintaining systems, and providing comprehensive support to enhance organizational operations.

Key Responsibilities

- Provided administrative support for the Management, Leadership, and Organisations Department, ensuring efficient workflow and organization.

- Developed and maintained electronic filing systems for effective workflow tracking.

- Organized office events, including team off-sites and All Hands meetings, managing logistics such as venues, catering, and technical support.

- Managed the department's social media presence on Twitter to enhance engagement.

- Took meeting minutes, distributed documents, and tracked follow-ups for key meetings.

- Collaborated with Programme Leaders to produce comprehensive Programme Handbooks.

- Updated MISIS/PIP databases for modules and programs, ensuring accurate web-based information.

- Provided secretarial support to the Board of Studies, including room bookings, catering, and supporting student representatives.

- Assisted Programme Leaders with logistics for block weeks, field trips, and residentials, including booking travel and accommodation.

- Uploaded documents to the Middlesex VLE (Moodle) and supported major events like enrolment, induction, and graduation.

Marketing Research Analyst with expertise in conducting strategic market research and supporting marketing initiatives across various channels. Experienced in managing relationships with key partners to drive innovation and growth.

Key Responsibilities

- Conducted strategic market research globally to advise the commercial team on new product ideas and innovations.

- Assisted in developing new marketing plans and strategies to enhance brand presence.

- Participated in the campaign production process across multiple marketing channels, including testing new services.

- Managed operational tasks within online and mobile marketing channels to ensure effective execution.

- Maintained and managed relationships with third parties such as media partners, gateways, operators, and regulators.