Summary
Overview
Work History
Education
Skills
Timeline
Generic

Athena Frieslaar

London

Summary

I have 2 years of experience in fast paced NHS admin. My most recent role was within the Chemotherapy Ward of The Royal Marsden Hospital in Chelsea. Working there taught me how to adapt and overcome quickly and efficiently. The ward sees to over 100 patients, which meant I had to meet strict deadlines to help aid their treatment. These deadlines usually ranged anywhere from 1 week to 2 hours. Being able to keep a level head and stay professional whilst under pressure is something I take pride in.

Not only do I bring professionally developed skills with me to the role, but also a love of learning. I am always striving for the best and always wanting to learn. Whether it is taking feedback on my work or learning about something completely new, I’ve always been motivated to listen, expand and grow. My creative streak feeds into this also, as I love to come up with new ways to work and help pitch ideas when needed.

My drive, passion and work ethic are things that have been complimented and spoke highly of throughout my whole working life. I am eager to explore a career outside of the NHS yet still focused on helping people and making a positive impact.

Overview

3
3
years of professional experience

Work History

Senior Administrator

The Royal Marsden Hospital
04.2022 - Current
  • Diary keeping, planning and coordinating patient's treatments and Doctor reviews.
  • Working under extremely short deadlines that require me to have brilliant communication and time management.
  • Understanding Chemotherapy treatments
  • Having good knowledge of all IV, Oral and Injection Drugs..
  • Managing the shared inbox, with emails regarding referrals and treatment appointments.
  • Liaising with the nurse in charge, floor nurses, doctors, HCAS, Research nurses and Clinical nurse specialists, Trail teams and Pharmacists.
  • Dealing with patient queries promptly and efficiently.
  • Utilised strong leadership and administrative abilities to maintain smooth office operations.
  • Trained and mentored junior administrators, developing dedicated, professional teams to deliver first-class clerical support.
  • Ordering stock and supplies for all Clerical and medical staff

Patient Booking Assistant

UCLH
10.2021 - 03.2022
  • Secured bookings through phone, email and Hospital app communication, using expert service knowledge.
  • Ensuring efficient and effective communication between Clerical and Medical Staff
  • Built and maintained courteous and effective working relationships.
  • Meeting work que targets and KPIs
  • Communicating with Clinicians to provide a smooth booking process.
  • Thrived in fast-paced environment with energy and enthusiasm.
  • Handled 20-30 of inbound calls per day.

Education

Diploma of Higher Education - Health and Social Care

Hertford Regional College
Ware, HRT
2019

GCSEs - English and Maths

Gladesmore Community School
London, ENG
2016

Skills

  • Office leadership
  • Microsoft Word/Excel
  • Active listening
  • Problem-solving
  • Strong work ethic
  • Highly motivated
  • Administrative support
  • Teamwork skills
  • Self-disciplined
  • Multitasking
  • Is able to manage a large workload
  • Time keeping
  • Meeting extremely short deadlines

Timeline

Senior Administrator

The Royal Marsden Hospital
04.2022 - Current

Patient Booking Assistant

UCLH
10.2021 - 03.2022

Diploma of Higher Education - Health and Social Care

Hertford Regional College

GCSEs - English and Maths

Gladesmore Community School
Athena Frieslaar