- Cricket
- Gardening
- Workout
- Trekking
- Camping
Athar Khan
Srinagar
Summary
Results-oriented Operations Supervisor with strengths in team management and workflow optimisation. Resolves customer complaints effectively, restoring trust and enhancing the company's reputation. Drives performance improvement through strategic oversight and logistical coordination.
Experienced in overseeing daily operations and improving efficiency through streamlined processes. Excellent at fostering team collaboration and maintaining high standards of safety and quality. Capable of quickly adapting to changing environments and resolving issues promptly.
Overview
2
2
years of professional experience
Work History
Operations Supervisor
Nomado Travels
New Delhi
02.2023 - I currently work here
- Resolved customer complaints efficiently, restoring trust and preserving the company's reputation.
- Supervised team operations, optimising workflow and increasing efficiency across multiple departments.
Night Auditor
Radisson
Srinagar, Jammu and Kashmir
01.2021 - 01.2023
- Worked with the Front Office department and got promoted during 4th month of employment.
- Managed late check-ins and directed guests to rooms and facilities.
- Took payments using card readers and POS machines.
- Generated daily, weekly and monthly reports to close day and meet objectives.
- Assisted hotel guests with check-in and check-out procedures in a polite manner.
- Handled night auditing duties which included verification of daily room occupancy and hotel revenue.
Education
BSc. - Hospitality Management, Airlines & Tourism
Lovely Professional University
05.2022
HSC - Science
Delhi Public School
Srinagar01-2018
Skills
- Cashiering
- Communication skills
- Customer service
- Fluent
- Problem solving
- Microsoft Office
- Situation handling
- Multitasking
- Cash handling
- Customer relationship management
- Logistical coordination
- Budget management
- Performance evaluation
Interests
Cricket
Spinner
Timeline
Operations Supervisor
Nomado Travels
02.2023 - I currently work here
Night Auditor
Radisson
01.2021 - 01.2023
BSc. - Hospitality Management, Airlines & Tourism
Lovely Professional University
HSC - Science
Delhi Public School